Community Engagement & Support Specialist (Hybrid Customer Service & Sales)

Are you a natural communicator who loves building relationships, engaging with online communities, and turning inquiries into opportunities? We are looking for a hybrid Customer Service & Sales Representative to join our team.

In this role, you will be the friendly voice of our brand across our social channels, email , chat, and—most importantly—our dedicated community platform on Skool. While your core focus is providing top-notch support, you will also spot opportunities to guide prospective members and customers toward our offers.

Key Responsibilities
Community Management: Actively monitor, engage, and guide discussions within our Skool community platform, fostering a welcoming, high-value environment for our members.

Omnichannel Support: Handle customer inquiries, comments, and direct messages across social media, live chat, and email with promptness and empathy.

Sales & Conversational Conversion: Seamlessly transition from answering questions to highlighting product or service benefits, helping convert interested prospects into paying clients.

Communication: Maintain pristine, professional written communication across all digital channels, with occasional spoken communication when required (phone calls are very rare).

What We Are Looking For
Experience: Proven background in customer service, community management, or inside sales (experience managing digital communities, Facebook Groups, or Skool is a huge plus).

Communication Mastery: Exceptional written and verbal English communication skills—you know how to write clearly, warmly, and persuasively, and speak with a confident, friendly tone.

Tech Savvy: Comfortable navigating modern CRM, chat widgets, social media dashboards, and community platforms like Skool.

Sales Mindset: Naturally consultative; you don't just solve problems, you identify customer needs and position solutions effectively without being pushy.

Independent & Proactive: Able to manage your time effectively, think on your feet, and keep conversations moving forward.

Position Details
Role Type: Full-Time

Work Arrangement: Remote

Schedule: Flexible hours, but requires a schedule overlap covering Eastern Standard Time (EST) at least through the morning and mid-afternoon hours.

Communication Channels: Email , Live Chat, Social Media DMs, and Skool Community (Phone calls are extremely rare).

How to Apply
If you love community-building and know how to blend stellar support with natural sales, we want to hear from you!

Please complete our application form linked below to apply:
----------