Customer Service

We are seeking a friendly, professional, and highly organized Customer Service Representative based in the Philippines to communicate with our US clients, provide monthly updates, make follow-up calls, and ensure clients remain informed and engaged throughout their credit repair journey.

The ideal candidate speaks fluent English with clear, professional pronunciation and is comfortable communicating with customers over the phone, text message, and email .

This is a long-term opportunity for someone who enjoys customer service, relationship building, and helping clients receive an excellent customer experience.

Key Responsibilities

1. Outbound Customer Service Calls

Make daily outbound calls to existing clients.
Contact clients to provide monthly credit repair progress updates.
Follow up with clients regarding their credit repair status and next steps.
Notify clients when their credit monitoring subscription is inactive, expired, or disconnected.
Assist clients with reactivating their credit monitoring accounts.
Follow up with clients who have not responded to previous calls or messages.
Maintain a professional, friendly, and helpful tone during every interaction.
Escalate technical issues, billing concerns, and credit-related questions to the appropriate team member.

2. Text Messaging & Client Communication

Send text messages to clients regarding monthly updates and account status.
Notify clients when credit monitoring is inactive or requires attention.
Send appointment reminders and follow-up messages.
Request missing documents or information from clients.
Respond to incoming client messages in a timely manner.
Maintain accurate communication records within the CRM.

3. Monthly Client Updates

Contact clients every month to provide updates on their credit repair progress.
Explain general progress information using notes provided by the credit repair team.
Notify clients when dispute results or credit report changes are available.
Confirm that clients understand their next steps.
Document completed calls, client responses, and follow-up requirements.
Ensure no client is overlooked during the monthly communication cycle.

4. Client Retention & Relationship Management

Build positive relationships with existing clients.
Maintain consistent communication throughout the client service period.
Identify clients who may need additional assistance or follow-up.
Help reduce missed communications and inactive credit monitoring accounts.
Deliver a professional customer experience that reflects our company’s reputation.

5. Administrative Responsibilities

Update client records and communication logs.
Maintain daily call and text follow-up lists.
Track successful contacts, unanswered calls, and pending follow-ups.
Schedule callbacks and appointments.
Prepare daily or weekly activity reports.
Assist with additional customer service and administrative duties as needed.

Required Qualifications

Fluent spoken and written English.
Clear, professional pronunciation and strong conversational English.
Excellent phone etiquette and customer service skills.
Previous experience in outbound calling, customer service, appointment setting, or client retention.
Comfortable making a high volume of outbound calls.
Strong interpersonal and communication skills.
Ability to communicate professionally with customers in the United States.
Reliable high-speed internet connection.
Quiet, professional workspace with minimal background noise.
Ability to work US business hours.
Strong organizational skills and attention to detail.
Ability to follow scripts, document conversations, and meet daily follow-up goals.

Required Equipment & Communication Setup

Applicants must have:

A reliable computer or laptop.
High-speed internet connection.
A quality noise-canceling headset.
A quiet workspace suitable for professional phone calls.
A reliable US-compatible calling solution that allows outbound calls to US phone numbers and supports incoming calls when required.
Ability to send and receive SMS messages with US clients through an approved business communication platform.

Candidates must disclose their current calling setup and confirm that they can reliably make and receive calls to US phone numbers.

Preferred Experience

US-based customer service experience.
Experience working for a credit repair or financial services company.
Experience with CRM platforms.
Familiarity with GoHighLevel, RingCentral, OpenPhone, or similar communication systems.
Experience with SMS follow-up campaigns.
Experience managing client accounts and monthly follow-up schedules.
Experience with Google Sheets, Excel, and task management tools.