Customer Service

Position Overview

We are seeking a reliable, organized, professional, and customer-focused Customer Service & Virtual Assistant to provide administrative and customer service support to a busy entrepreneur and business owner. This person will serve as a key point of contact for customers while also helping manage day-to-day scheduling, communications, follow-ups, and administrative responsibilities.

The ideal candidate is a strong communicator who is comfortable working independently, managing multiple priorities, and handling customer interactions with professionalism and care. This role requires someone who can help keep the business owner organized while ensuring customers receive timely and accurate responses.

Key Responsibilities
Respond to customer emails, messages, inquiries, and general questions in a timely and professional manner.
Assist customers with services, availability, pricing information, policies, appointments, and general order questions.
Monitor and organize business email inboxes and flag urgent or important messages for the owner.
Schedule and confirm appointments, consultations, meetings, pickups, deliveries, and other business activities.
Maintain and update the owner's calendar to prevent scheduling conflicts.
Send appointment reminders, confirmations, follow-up messages, and other customer communications.
Follow up with potential customers regarding outstanding quotes, inquiries, invoices, or booking information.
Assist with customer service concerns and escalate complaints, refunds, or sensitive situations to the owner when necessary.
Maintain organized customer records, contact information, notes, and scheduling details.
Assist with preparing and sending invoices, forms, contracts, questionnaires, or other routine documents as needed.
Keep track of important deadlines, appointments, customer requests, and follow-up items.
Help coordinate communication between the owner, customers, vendors, staff, and other business contacts.
Assist with basic administrative projects, data entry, online research, and document organization.
Help maintain consistent and professional communication across email, text, social media messages, and other customer service channels.
Provide additional virtual administrative support as business needs arise.
Qualifications

The ideal candidate should have excellent written and verbal communication skills, strong organizational and time-management abilities, and previous experience in customer service, administrative support, virtual assistance, hospitality, or a similar role. They should be comfortable using tools such as Google Calendar, Gmail, Google Drive, online forms, invoicing platforms, and social media messaging.

This position requires someone who is dependable, detail-oriented, able to maintain confidentiality, comfortable handling multiple conversations and deadlines at once, and capable of using good judgment when determining what can be handled independently versus what needs to be escalated.