CUSTOMER SERVICE REPRESENTATIVE – FULL-TIME

Growing U.S.-Based Digital Marketing Company | 40 Hours/Week | Long-Term Position

ABOUT US
We are a growing U.S.-based digital marketing company helping businesses improve their online presence, generate leads, and grow their customer base.

As our company continues to expand, we are looking for a professional, reliable, and motivated Customer Service Representative to join our team on a long-term basis.

We take customer service seriously. The person we hire will represent our company when communicating with customers, so professionalism, clear communication, reliability, and attention to detail are extremely important.

ABOUT THE POSITION
We are looking for someone who takes ownership of their work and can provide excellent customer service without needing constant supervision.

You will communicate with customers, answer questions, handle concerns, provide updates, and work with our internal team to make sure customer issues are handled properly.

This is a full-time, long-term position for someone who wants to grow with a company and become a dependable member of our team.

RESPONSIBILITIES
Respond to customer inquiries promptly and professionally

Handle customer questions through email , chat, and other company-approved communication channels

Provide accurate information about our services and processes

Understand customer concerns and work toward appropriate solutions

Follow up with customers when necessary

Escalate issues to the appropriate team member when needed

Maintain accurate customer records and information

Keep customer communication organized and documented

Coordinate with our internal team to resolve customer concerns

Follow company procedures and instructions

Monitor customer requests and make sure they are properly addressed

Maintain a professional and positive customer experience

Protect confidential customer and company information

WHAT WE ARE LOOKING FOR
We want someone who is:

Reliable and dependable

Professional and respectful

Highly organized and detail-oriented

A strong communicator

Comfortable communicating with U.S. customers

Able to follow instructions carefully

Able to work independently

Responsible for completing assigned work on time

Comfortable handling multiple customer requests

Open to feedback and willing to improve

Interested in building a long-term working relationship

REQUIREMENTS
Previous customer service experience is preferred

Excellent written and spoken English

Strong communication skills

Good computer and internet skills

Reliable internet connection

Ability to work independently

Strong attention to detail

Professional communication skills

Ability to learn new software and systems

Ability to maintain consistent availability during scheduled working hours

PREFERRED EXPERIENCE
The following experience is helpful but not required:

Customer service for U.S.-based customers

Digital marketing or online businesses

CRM or customer support platforms

Email and live-chat support

Google Workspace or similar business tools

WORK SCHEDULE
Full-Time: 40 hours per week

Monday–Friday

9:00 AM–5:00 PM U.S. Eastern Time (ET)

You must be consistently available and responsive during the agreed working hours.

WHAT WE OFFER
Stable, full-time work

Long-term opportunity with a growing U.S.-based company

Consistent 40-hour workweek

Monday–Friday schedule

Professional and respectful working environment

Training and onboarding

Clear expectations and procedures

Opportunity to take on additional responsibilities as the company grows

Opportunity to build a long-term working relationship with our team

WHO SHOULD APPLY
We are looking for someone who wants more than just a temporary job.

If you are dependable, professional, organized, communicate well in English, and take pride in providing excellent customer service, we encourage you to apply.

We value reliability, accountability, professionalism, and attention to detail.

If you frequently miss deadlines, have difficulty following instructions, or cannot maintain consistent availability during your scheduled hours, this position will not be a good fit.

HOW TO APPLY
Please include the following in your application:

A brief introduction about yourself

Your previous customer service experience

Your experience working with U.S. customers, if applicable

Your current availability

Your previous work experience

Your OnlineJobs.ph profile or resume

APPLICATION INSTRUCTION
To show that you have carefully read the entire job post, start your application with the words: "CUSTOMER SERVICE."

Applications that do not follow this instruction may not be considered.

We are looking for a serious, reliable, and professional person who wants a long-term opportunity with a growing U.S.-based company.

If you believe you have the communication skills, work ethic, and customer service ability we are looking for, we want to hear from you.