Chat Representative (Shifting schedule & Weekend included)

Important: This position requires full-week availability: 5 shifts a week (you will also need to work WEEKENDS; this availability is a must).

Applicants should also be ready to take NIGHT SHIFTS throughout the week as well, and are expected to work during holidays for this end-of-year period.

This is a fully remote job.

Do you have a keen attention to detail and find motivation in balancing productivity and quality? Are you good at writing content in English? Then this job is for you!

Live chat support in a startup for a dating affiliate marketing platform.

• You will be supporting live chat during US hours during the weekdays/weekends (schedules mentioned below), both for regular customers and customer support messages
• Occasionally answering follow-up chats
• Proofreading and paraphrasing AI-generated messages to ensure they are polished, effective, and ready for use
• The role might include training newcomers at a later stage
• Entry-level job

Important: This position requires full-week availability: 5 shifts a week (you will also need to work WEEKENDS; this availability is a must).

Applicants should also be ready to take NIGHT SHIFTS throughout the week as well, and are expected to work during holidays for this end-of-year period.

This is a fully remote job.

Requirements:

1. High English level:

• Spoken, reading, and writing
• Excellent grammar and spelling
• Flexible, can-do attitude, an excellent level of adaptation, and the will to learn something new (The platform is relatively new). Volunteering when help is needed.
• Strong, consistent internet connection and backup plan for power outages
• Be familiar with regular job expectations and seriousness for the role

2. Schedule availability:

You will be working 5 days a week—including weekends—the following times:

• 05:00 AM to 01:00 PM PH Time
• 7:00 AM to 3:00 PM PH Time
• 3:00 PM to 11:00 PM PH Time
• 11:00 PM to 7:00 AM PH Time — Priority schedule

NO SET SCHEDULES (the shifts are rotated on a weekly basis)

3. Payment Structure:

• Per-message rate that will be disclosed during the initial conversation, with monthly bonus thresholds.
• Please note that sanctions may be applied when Quality Assurance standards are not met or when there is negligence during the shift, such as idling, failing to respond promptly to supervisors, the general manager, the scheduling manager, or group chats, or demonstrating any lack of engagement.

Please note that interviews may be completed on the same day, so kindly ensure you’re available and ready once contacted.