Email Customer Support Assistant, Part Time, US Online Store

We are a growing US online store looking for an experienced customer support assistant who can take full ownership of our customer email s.

WHAT YOU WILL DO

• Reply to customer email s every day (order tracking, delivery questions, sizing, returns and refunds)
• Handle most cases on your own, using our guidelines and reply templates
• Calm down unhappy customers and offer solutions before a refund
• Look up orders in Shopify
• Flag only truly urgent or sensitive cases to the owner on WhatsApp

SCHEDULE

• 4 hours per day, 7 days a week
• Flexible hours, as long as every email gets a reply the same day
• Long term position

WHAT WE ARE LOOKING FOR

• At least 1 year of email support experience for an online store (Shopify is a big plus)
• Excellent written English, warm and professional tone
• Autonomous and reliable: you don't need to be told twice
• You read instructions carefully and follow them exactly
• Reliable internet and a quiet place to work

PAY

• $400/month, paid monthly via Wise
• Monthly performance bonus when the work is done well
• Paid 7 day trial before we start

HOW TO APPLY
1. Start your application with the word SUNFLOWER. Applications without it will not be read.
2. Tell us in 2 or 3 sentences about your customer support experience (which stores, how long).
3. Reply to this customer email as if you already worked for us:
"Hi, I ordered 12 days ago and I still haven't received anything. This is ridiculous, I want my money back."