[URGENT] Experienced Trade Operations Administrator

Are you an experienced back-office admin who already knows the ins and outs of contracting, HVAC, plumbing, or electrical operations?

We are a growing trade company looking for a Trade Operations Administrator who can jump right in without hand-holding. This is NOT an entry-level Customer Service (CSR), general VA, or fresh graduate role. We need someone who already understands US permits, field service software, and back-office trade workflows.

Job Overview
Role: Trade Operations Administrator (Back-Office Support)

Schedule: Full-Time (40 hrs/week) | US Business Hours (PH Night Shift)

Target Start Date: Immediate

What You Will Do
Permits & Utility Rebates: Take 100% ownership of end-to-end building/trade permit applications with local municipalities and track utility rebate paperwork.

Billing & Estimates: Draft, audit, and dispatch accurate job quotes, estimates, and invoices.

CRM Management: Keep customer files, job histories, and scheduling notes strictly organized in our trade CRM.

Field Crew Dispatch Prep: Clear job site documentation, customer histories, and permits so our field technicians hit the ground running every morning.

Light Marketing: Schedule simple social media updates and seasonal promo posts.

Must-Have Requirements (Non-Negotiable)
1+ Years Direct US Trade Experience: Prior back-office experience supporting US trade/contracting businesses (HVAC, Plumbing, Electrical, Roofing, Construction, or Property Management).

Hands-on Permit Processing: Proven track record filling out, submitting, and tracking municipality trade permits.

Trade CRM Proficiency: Daily experience with platforms like ServiceTitan, Jobber, Housecall Pro, or Workiz.

Self-Directed & Detail-Oriented: You do not need step-by-step supervision; you find solutions, fix record errors, and keep workflows moving.

Flawless English: Excellent written and spoken communication skills.

Bonus: Experience using modern AI tools (ChatGPT, Claude, etc.) to optimize your admin workflow.

How to Apply (Strictly Follow Instructions)
Generic applications, CSR-only resumes, and fresh graduate applications will be automatically rejected.

To apply, send a message with the exact subject line: SERVICE-BASED

In the body of your message, provide:

Trade Experience Summary: A brief, 3–4 sentence summary highlighting the specific trade companies you supported, the CRM software you used, and your experience handling permits.

CV Link: A direct, working link to your updated resume (Google Drive or Dropbox link set to "Anyone with the link can view").