Assistant Property Manager

Assistant Property Manager / Property Management Coordinator

Job Overview:
We are seeking an experienced Assistant Property Manager / Property Management Coordinator to support the day-to-day management of a residential property portfolio. This is a hands-on property management coordination role focused on taking administrative and operational tasks off the property management team and ensuring that tasks are completed accurately and on time.

The ideal candidate has strong AppFolio experience, prior experience working with U.S. residential property management companies, and the ability to independently manage tasks from start to finish. This person must be highly proactive, organized, detail-oriented, and resourceful, with strong initiative and follow-through. The successful candidate should be comfortable identifying what needs to be done, taking ownership of tasks, and following through without requiring constant prompting

Key Responsibilities:

Property Management & AppFolio

Manage general property management tasks and day-to-day administrative functions within AppFolio

Set up new properties and maintain accurate property, tenant, and lease information

Upload and organize property photos, inspection reports, and other documentation

Monitor and maintain accurate records and ensure timely updates in AppFolio

Prepare invoices and assist with property-related financial administration

Process utility bills and tenant chargebacks

Assist with other administrative and operational property management tasks as needed

Tenant, Prospect & Owner Support

Respond to prospective tenant inquiries and coordinate communication throughout the leasing process

Communicate with tenants regarding property-related matters and follow up on outstanding requests

Send new tenant welcome communications and assist with tenant onboarding

Prepare lease renewal documentation and coordinate the renewal process

Process move-out dispositions and related tenant communications

Prepare and send delinquency communications and follow up on outstanding tenant balances

Respond to owner inquiries and provide timely updates as needed

Maintain professional and timely communication with tenants, owners, prospective tenants, and internal team members

Maintenance & Vendor Coordination

Review property inspection reports and identify maintenance or property issues requiring attention

Follow up on outstanding maintenance requests and ensure issues are properly addressed through completion

Gather vendor estimates and coordinate maintenance work with vendors

Research appliances and obtain owner approval for replacements or purchases

Coordinate vendors, invoices, estimates, and supporting documentation

Track maintenance-related activities and ensure timely follow-through

Escalate issues requiring management attention and proactively communicate important updates.

Required Skills & Qualifications:
Hands-on experience with AppFolio is required

Prior experience working with a U.S. property management company is required

Previous experience as an Assistant Property Manager, Property Management Coordinator, Property Manager, or in a similar residential property management role

Strong understanding of residential property management operations and workflows

Experience with tenant chargebacks, utility billing, lease renewals, move-out processes, and tenant onboarding

Experience coordinating maintenance requests, vendor estimates, invoices, and approvals

Experience reviewing property inspections and identifying maintenance or property-related concerns

Experience communicating professionally with tenants, owners, vendors, and prospective tenants

Strong written and verbal English communication skills

Excellent organizational skills and attention to detail

Demonstrated initiative, ownership, and strong follow-through

Ability to work independently and manage tasks without constant supervision or prompting

Ability to prioritize multiple tasks and meet deadlines

Strong problem-solving skills and the ability to proactively identify and address issues

Ability to manage time-sensitive property management tasks while maintaining accuracy and professionalism

Note: An NBI or police clearance will be required upon acceptance of the job offer.