Customer Support & Product Listing Specialist

Location: Remote
Employment Type: Full-Time

About the Role
We are looking for a detail-oriented and customer-focused Customer Support & Product Listing Specialist to join our growing team. This dual-role position is responsible for providing excellent customer service while ensuring product listings are accurate, optimized, and aligned with platform standards.

Key Responsibilities
Customer Support (CS):

• Respond promptly to customer inquiries via email , chat, and other communication channels
• Resolve customer concerns, complaints, and issues in a professional and timely manner
• Monitor and manage messages across platforms (e.g., email , marketplace inbox, chat tools)
• Maintain high customer satisfaction and service quality standards
• Escalate complex issues when necessary

Product Listing Management:

• Create, update, and optimize product listings across e-commerce platforms
• Ensure all listings meet platform guidelines and quality standards
• Upload and organize product images, descriptions, and specifications
• Conduct regular audits to maintain 100% listing accuracy (no critical errors)
• Improve product visibility through keyword optimization and SEO best practices

Qualifications

• At least 1–2 years experience in Customer Support, E-commerce, or related field
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Experience with e-commerce platforms (e.g., Amazon, Shopify, eBay) is an advantage
• Familiarity with tools like MS Teams, Outlook, or CRM systems
• Ability to multitask and manage time effectively

Kindly send us a message on Microsoft Teams at ---------- and send your CV/resume there so we can discuss further details.