Business & Project Manager

Business & Project Manager

24/7 HomeCare Solutions
Remote | Full-Time | 40 Hours Per Week
Monday–Friday + Every Other Weekend On-Call
Opportunity for Long-Term Growth

IMPORTANT – PLEASE READ BEFORE APPLYING

Applicants who do not submit an introductory video will not be considered for this position.

To apply, email the following to ----------

Current resume
Brief introductory video

Email Subject: Business & Project Manager – [Your Full Name]

In your video, briefly discuss your professional background, business operations and project management experience, experience developing SOPs and workflows, experience managing projects and following up with team members, experience with CRM/business systems, and why you believe you would be a good fit for this position.

Please also confirm your availability to work the required schedule.

About the Position

24/7 HomeCare Solutions is seeking a highly organized, proactive, and dependable Business & Project Manager to support the daily operations, quality assurance, projects, systems, and continued growth of our home care agency.

This position works closely with the Administrator and serves as an important extension of leadership. We need someone who can manage projects, monitor operational quality, develop systems and SOPs, maintain accountability, follow up with team members, and ensure important responsibilities do not fall through the cracks.

This is not simply a general Virtual Assistant position. We are looking for someone who takes ownership, identifies problems, communicates effectively, follows through, and helps bring structure and organization to a growing business.

Key Responsibilities
Assist the Administrator with overall day-to-day business operations and follow-through.
Manage projects, deadlines, deliverables, and action items.
Follow up with team members regarding assigned responsibilities and outstanding tasks.
Monitor caregiver clock-ins, clock-outs, missed punches, late arrivals, call-offs, and no-shows.
Review EVV records, completed visits, caregiver notes, and documentation for accuracy and completeness.
Track documentation corrections and unresolved operational issues.
Maintain QA, operational, and project trackers.
Develop and update SOPs, workflows, checklists, forms, and internal processes.
Identify workflow gaps and recommend process improvements.
Assist with implementing new systems, programs, and agency initiatives.
Support Zoho CRM development, organization, workflows, and automation.
Maintain organized systems within Zoho, Google Workspace, and other agency platforms.
Support social media, email marketing, basic SEO, website content, business listings, and digital projects.
Provide assigned coverage for the agency phone and appropriately route or escalate issues.
Provide leadership with regular project and operational status updates.
Assist with special projects and other reasonable business needs as the agency grows.
What We're Looking For

Strong candidates should have experience in business operations, project management, quality assurance, executive/administrative support, healthcare administration, home care/home health, or a related field.

You should have strong organizational and time-management skills, excellent attention to detail, professional English communication, and the ability to manage multiple projects and deadlines.

Experience developing SOPs, workflows, checklists, spreadsheets, trackers, and internal processes is strongly preferred.

Experience with Zoho, Google Workspace, CRM systems, project-management platforms, CareSmartz360 or other home care software, social media, SEO, and workflow automation is a plus.

Most importantly, we are looking for someone who can work independently, take initiative, identify problems, develop solutions, professionally follow up with others, and complete assignments without requiring constant reminders.

Schedule

Full-Time | 40 Hours Per Week

Monday–Friday:

6:00 AM–12:00 PM Eastern Time
4:00 PM–6:00 PM Eastern Time

Every other weekend on-call rotation is required.

A temporary training schedule will apply during the initial onboarding period.

Compensation & Growth

Initial Training Rate: $5.00 USD/hour

After Successful Training & Performance Review: $6.50 USD/hour

Additional performance-based growth to $9.00 USD/hour is available based on performance, reliability, quality and accuracy of work, initiative, communication, accountability, independence, and successful management of responsibilities.

Pay increases are performance-based and are not automatic.

This position offers long-term growth potential for someone who demonstrates strong performance, initiative, leadership, reliability, and the ability to take increasing ownership of business operations.

HOW TO APPLY

Email your resume AND introductory video to:

----------

Email Subject: Business & Project Manager – [Your Full Name]

Your introductory video should be professional and concise. We want to learn about your experience, communication style, organizational abilities, and why you believe you are a strong fit for the role.

Applications submitted without an introductory video will not be considered.

We are looking for someone who wants to grow with the company, take ownership of their responsibilities, and help us build strong, organized, and efficient business operations.

24/7 HomeCare Solutions
Enhancing Lives 24/7 💙🧡