Part-Time Customer Service & Order Assistant — $5/hr — 24 Hours/Week

PART-TIME POSITION | $5.00 USD per hour | Monday–Thursday, 9:00 AM–3:00 PM U.S. Eastern Time | 24 guaranteed paid hours per week

ABOUT THE POSITION
Friendly Party Rental LLC is a U.S.-based event-rental company serving customers in New York. We are looking for one dependable remote team member in the Philippines to help with customer service, phone calls, text messages, email , quotes, orders, scheduling, and basic office administration.

This is intended to be a long-term position for the right person.

We are currently entering our slower winter season, so this position begins at 24 guaranteed paid hours per week.

SCHEDULE

• Monday through Thursday
• 9:00 AM–3:00 PM U.S. Eastern Time
• 6 paid hours per day
• 24 paid hours per week

Applicants must understand that this is an overnight schedule in the Philippines.

Depending on U.S. daylight-saving time, the shift is approximately:

• 9:00 PM–3:00 AM Philippine Time during U.S. daylight time
• 10:00 PM–4:00 AM Philippine Time during U.S. standard time

Please only apply if you can maintain this schedule consistently long term.

PAY

• $5.00 USD per hour.
• Training and trial work are paid.
• This position starts at 24 guaranteed hours per week during our slow season.
• Additional hours may become available during our busier spring and summer event season depending on business volume and your performance.
• Additional hours are not guaranteed.

WHAT YOU WILL DO
You will help Friendly Party Rental communicate with U.S. customers and keep the office organized.

Responsibilities include:

• Answering inbound customer phone calls professionally
• Making occasional outbound customer calls
• Responding to customer text messages
• Responding to customer email s
• Gathering event information from customers
• Answering common rental questions using our training and company policies
• Preparing or assisting with customer quotes
• Updating customer information
• Updating orders and order notes
• Reviewing rental dates and basic availability
• Helping customers understand normal delivery and pickup procedures
• Following up with open quotes and interested customers
• Following up with customers who have not completed their booking
• Keeping records accurate
• Performing simple administrative work when phone volume is light

Our winter call volume can sometimes be slow. This is normal.

When phones are quiet, you will not simply sit and wait for calls. You may work on customer follow-up, open quotes, text messages, email , order notes, lead follow-up, data cleanup, and other administrative work.

WHAT WE ARE LOOKING FOR
The right person should have:

• Excellent spoken English
• Excellent listening comprehension
• Professional written English
• Confidence speaking with U.S. customers by phone
• Customer-service experience
• Strong attention to detail
• Ability to follow written procedures
• Good judgment
• Ability to learn new systems quickly
• Reliable attendance
• Ability to stay organized
• A quiet professional home workspace
• Reliable computer
• Reliable high-speed internet
• Good headset/microphone
• A realistic backup plan for internet or power problems

Previous party-rental experience is not required. We will train you on our products, policies, pricing, orders, and systems.

Experience with any of the following is a strong advantage:

• U.S. customer support
• Call centers
• Dispatch
• Booking or reservations
• Scheduling
• CRM systems
• Order entry
• Home services
• Event companies
• Rental companies

VERY IMPORTANT
We want somebody who will ask when they are unsure instead of inventing an answer.

Giving a customer incorrect information confidently is worse than asking for help.

Reliability is also extremely important. You must consistently be online and ready to work at the beginning of your scheduled shift.

HOW TO APPLY
To be considered, applicants must complete ALL of the following.

Start your application with the exact words:
FRIENDLY CUSTOMER

Then answer these questions:

1. Voice recording
Send a 60–90 second voice recording (include a link to it, for example Vocaroo or Google Drive). In the recording:

• Introduce yourself
• Describe your previous phone/customer-service experience
• Explain any experience speaking with U.S. customers
• Confirm that you understand the position requires working overnight Philippine hours

The recording should be natural. We are not looking for a fake American accent. We want clear English, strong listening ability, confidence, and professional customer communication.

2. Schedule confirmation
Write this exact sentence if it is true:
"I can consistently work Monday through Thursday, 9:00 AM–3:00 PM Eastern Time."

3. Current employment
Tell us:

• Whether you currently have another job or client
• What hours you currently work
• Whether those hours conflict with this position

4. U.S. phone experience
Tell us about any previous job where you answered phone calls from American customers. Include:

• Company/industry
• Your responsibilities
• Approximately how long you worked there

5. Difficult customer
In 3–6 sentences, describe one difficult customer situation you handled and what you did.

6. Work setup
Tell us:

• Your primary internet provider
• Approximate internet speed
• Backup internet option
• Computer type
• Headset/microphone
• Backup plan for a power outage

7. Written customer-service test
Customer message:
"Hi, my event is Saturday and your website won't let me check out because it's too close to the event date. Can you help?"
Do not invent a company policy. Write the response you would send if you did not yet know our exact policy.

Applications that do not include the requested voice recording and schedule confirmation will not move forward.