Email Customer Support Assistant

Hey! We're looking for an email support assistant for our growing e-commerce business. If you want to grow with us, read the requirements below. (must apply via form linked below - we don't read DMs)

Requirements:

Prior experience with email customer support and Shopify
Experience with support tools like Richpanel and CommSlayer
DTC (direct-to-consumer) brand experience
Able to work American hours
Good English
Know how to use AI to generate replies
If you meet the above, record a 3-minute Loom explaining your email support workflow at the last company you worked for. Provide as many details as possible, like:

How many hours a day you worked
What software you used for answering tickets
What timezone you worked in
OLD LOOM RECORDINGS ARE NOT ACCEPTED. It needs to be recorded fresh for this specific application, not read from a script.

One more thing: work the word "trench" into your application somewhere. If it's missing, we'll know you skimmed this.

Fill out this form to apply: ----------

Pay: $3/hour. Your pay will rise with the growth of the company and the number of email s we get per day. There's also a growth opportunity in this role if you're willing to take on more responsibility.

Thanks for your time,
Meder