Digital Sales Associate (WFH)

Position Summary:

The Digital Sales Associate supports customers throughout the post-sale order lifecycle, from scheduling through delivery, by managing a live queue of customer interactions and order-related tasks in Genesys and BOB 2.0.
This role is primarily focused on customer experience, order management, follow-up, and successful business delivery. The Associate is responsible for resolving pending customer requests, maintaining accurate order documentation, coordinating with internal teams, and proactively following up to ensure every order progresses toward timely and successful fulfillment.

Key Responsibilities:
Follow up with customers based on order type, status, and level of engagement.
Manage online orders, customer requests, scheduling, and follow-up activities.
Monitor and resolve pending customer requests and order-related tasks.
Provide professional customer service, product information, and order assistance.
Proactively communicate with customers to help keep orders on track.
Coordinate with internal teams to ensure timely and accurate order fulfillment.
Maintain accurate customer, order, and interaction records in Genesys and BOB 2.0.
Identify opportunities to improve the customer experience and support order completion.
Prioritize and manage multiple customer interactions and orders within a live queue.
Help ensure orders progress smoothly from scheduling through delivery.
Meet established service, quality, productivity, and customer experience goals.
Ideal Candidate:
Strong communication and customer service skills.
Highly organized, detail-oriented, and thorough.
Proactive with excellent follow-up and problem-solving skills.
Comfortable managing multiple customer interactions and orders simultaneously.
Able to work effectively in a fast-paced, team-oriented environment.
Sales or customer service experience is a plus.
Willingness to learn new systems, processes, and product information.
Customer-focused with a strong sense of ownership and accountability.

Schedule:
Full-time, 40 hours per week (EST)
Days-off, Tuesday & Thursday