Customer Service Representative (E-commerce) – US Market | Seasonal (3–6 Months)

JOB OVERVIEW

Rate: $4/hour
Schedule: Flexible Part-Time or Full-Time
Location: Remote
Duration: Seasonal, 3–6 months (peak season coverage)

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ABOUT THE ROLE

We are looking for an experienced Customer Service Representative to join our e-commerce team on a seasonal basis. This is a temporary role (3–6 months) to help support our CS team through the coming high-peak months.

This role is ideal for someone who is organized, detail-oriented, proactive, and experienced in handling customer support for online stores — and who is available to commit for the full seasonal period.

You will be responsible for assisting customers with orders, shipping inquiries, refunds, replacements, and general support while maintaining a high standard of customer satisfaction.

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RESPONSIBILITIES

• Respond to customer email s and support tickets
• Handle shipping, refund, replacement, and order-related concerns
• Process and manage customer requests through support platforms
• Follow SOPs, templates, and internal workflows
• Escalate complex issues when necessary
• Maintain accurate records of customer interactions
• Deliver professional and empathetic customer service

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REQUIREMENTS

• Minimum 2 years of e-commerce customer support experience
• Availability for the full 3–6 month seasonal period
• Experience using Shopify
• Experience using Re:amaze, Gorgias, Zendesk, Freshdesk, or similar helpdesk platforms
• Strong written English communication skills
• Ability to follow SOPs and processes
• Excellent attention to detail
• Fast learner and self-starter

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PREFERRED QUALIFICATIONS

• Experience with shoe, fashion, apparel, or DTC brands
• Familiarity with ----------
• Familiarity with Notion
• Experience handling PayPal disputes and chargebacks
• Experience with order fulfillment and shipping issues

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TO APPLY

Please complete the application form and answer all questions thoroughly.

Applications will be reviewed based on:

• Relevant e-commerce customer service experience
• Platform knowledge
• Quality of written communication
• Problem-solving ability
• Attention to detail
• Ability to leverage AI tools (e.g., Claude) to work efficiently

Google Form: https://forms.gle/WyovAPgsmhdcTNth7