Home Services Customer Office Assistant

We are looking for a reliable and experienced virtual assistant with a background in the home services industry, preferably chimney, roofing, HVAC, plumbing, or similar.

Responsibilities include:

• Answering incoming customer phone calls and assisting customers professionally.
• Making follow-up calls to customers regarding estimates and pending jobs.
• Following up with customers who received estimates and helping move jobs forward.
• Providing customer support by phone, email, and text.
• Scheduling and confirming appointments.
• Following up with leads and existing customers.
• Assisting with office tasks and daily administrative work.
• Preparing and updating reports.
• Updating customer and job information in our systems.
• Communicating with technicians and the office team when needed.
• Other administrative tasks related to the daily operation of a home services company.