Screening & Sales Operations Manager

Are you a highly driven BPO leader with a proven track record of transforming outbound callers into top-tier sales machines? We are a fast-growing door-to-door (D2D) recruiting company actively scaling our international operations. We are looking for a dynamic Screening & Sales Operations Manager to take the helm of our fully remote outbound screening team.
In this high-impact role, you will be the operational engine and lead sales coach for a dedicated team of international screeners. By taking ownership of daily KPIs, team performance, and script optimization, you will empower our Director of Production to focus on high-level client retention and growth strategies. If you are obsessed with process ownership, thrive on coaching outbound SDRs to break conversion records, and want to lead a highly motivated remote team, this is your next career move.
Key Responsibilities
Operational Leadership
Daily Operations & Process Ownership: Lead the day-to-day activities of a high-volume international screening team, ensuring all operational SLAs and outbound targets are consistently met.
KPI & Data Management: Track, analyze, and report on daily/weekly team KPIs (call volume, connect rates, screening completion, etc.) to the Director of Production.
Shift & Attendance Management: Oversee shift coverage, schedule adherence, and attendance, ensuring seamless operations across all working hours.
Quality Assurance (QA): Implement and manage a rigorous call auditing process to ensure all screeners maintain high standards of professionalism and compliance.
Sales & Script Coaching
Active Call Coaching: Regularly review live and recorded phone screens, providing immediate, actionable feedback to improve screener performance.
Script & Pitch Optimization: Continuously refine and A/B test pitch frameworks to maximize engagement from cold and warm leads.
Objection Handling Mastery: Train and drill screeners on advanced objection handling techniques specific to recruiting for Door-to-Door (D2D) sales opportunities.
Conversion Optimization: Bridge the gap between operations and sales by actively working to improve the conversion rate of screened candidates to actual D2D job placements.
Requirements & Qualifications
Experience: 4+ years of BPO/Call Center Management experience, with a specific focus on overseeing SDRs, appointment setters, or outbound sales teams.
Sales Acumen: Deep understanding of outbound sales psychology, lead generation, and pitch delivery. (Prior experience in recruiting or D2D sales is a massive plus).
Leadership Skills: Proven ability to manage, motivate, and retain remote teams, holding them accountable to strict performance metrics while fostering a positive, growth-oriented culture.
Communication: Exceptional, near-native English fluency (both written and verbal) with the ability to clearly communicate complex sales concepts.
Technical & Workspace Requirements:
A quiet, distraction-free home office setup.
Reliable, high-speed primary internet connection (minimum 25 Mbps) with a guaranteed backup connection.
Uninterruptible Power Supply (UPS) or backup generator to ensure zero downtime during power outages.
Key Success Metrics (KPIs) - Your First 90 Days
To ensure you are on track for success, your performance in the first 90 days will be measured by:
Candidate Conversion Rates: Measurable increase in the percentage of leads successfully screened and converted into qualified D2D sales reps.
Call Quality & QA Scores: Elevating the team’s average QA scores through consistent auditing and active coaching.
Team Retention & Morale: Maintaining low turnover within the screening team while building a high-performance, supportive culture.
Operational Consistency: Achieving 95%+ SLA compliance for daily shift coverage and scheduled call volume.
Compensation & Perks
Highly Competitive Salary: $1,500 – $2,000 USD per month (depending on experience).
True Remote Flexibility: 100% work-from-home setup, allowing you to work from anywhere in the Philippines.
Career Trajectory: Get in on the ground floor of a rapidly scaling department, with direct access to executive leadership and clear paths for future promotion.