Telemarketing Specialist

Who We Are
TPA Services Inc. is a fast-growing Managed Service Provider (MSP) that provides IT services and solutions to businesses. We are currently looking for a motivated IT Telemarketing Specialist to join our international team. If you are confident speaking with business owners and decision-makers, have excellent English communication skills, and have a basic understanding of IT, we would like to hear from you.

Why Join Us?

• Work from the comfort of your home – no daily commute
• Competitive salary with opportunities for growth
• Work with businesses and clients in the United States
• Be part of a supportive and collaborative team
• Training and guidance to help you develop your skills
• Stable, long-term position with a growing company

What You’ll Be Doing

• Making outbound calls to businesses and potential clients
• Introducing TPA Services and explaining our IT services
• Speaking with business owners, managers, and decision-makers
• Identifying businesses that may benefit from managed IT services
• Understanding basic IT concepts and identifying potential client needs
• Asking questions about a company's existing IT environment
• Qualifying potential leads and determining their IT needs
• Scheduling appointments for our sales and technical team
• Following up with prospects by phone and email
• Maintaining accurate records of calls, contacts, and leads
• Using CRM and other tools to track prospect activity
• Following established calling lists, scripts, and procedures
• Building professional relationships with potential clients

Who We’re Looking For

• Someone with previous telemarketing, cold-calling, appointment-setting, inside sales, or BPO experience
• Basic knowledge of IT, computers, networking, Microsoft 365, cybersecurity, or related technology
• Ability to understand and discuss common business IT problems
• Excellent spoken and written English
• Clear, professional, and confident telephone communication skills
• Comfortable speaking with business owners and senior decision-makers
• Friendly and professional personality
• Able to handle rejection and continue making calls with a positive attitude
• Strong listening and communication skills
• Organized and able to maintain accurate records
• Comfortable working independently and meeting daily goals
• Experience selling or marketing IT services is a strong plus

Technical Requirements

• You must enclose your CV when applying
• A reliable, high-speed, hard-wired internet connection is a must
• You need a Windows 10/11 Professional Edition PC that is not shared with others
• A noise-canceling headset is required
• A quiet, professional environment suitable for making business calls is required

Monday-Friday, Eastern Standard Timezone

Perks You’ll Enjoy

• Healthcare
• No “toxic” office environment – we value your skills and dedication
• Training and support to help you succeed
• Opportunities for professional growth
• Stable, long-term remote position
• Opportunity to work directly with businesses in the United States

Ready to Start?
If you are confident on the phone, understand technology, enjoy speaking with people, and are looking for a stable long-term position with a growing company, apply today and become part of the TPA Services Inc. team.