Branded Merchandise Account Manager

Brand Bros is looking for a dependable, organized, and client-focused Branded Merchandise Account Manager to lead and oversee our promotional products accounts and order fulfillment process.

This person will manage the entire customer and order lifecycle—from helping clients select the right products and managing communication to coordinating production, tracking orders, and confirming final delivery. While the core focus is account management and relationship-building, being willing to conduct occasional cold outreach is a plus, but not strictly required.

This is a full-time, remote position. The work may not be subbed out to another entity or individual. You will work directly for Brand Bros as a full-time Virtual Assistant.

Applicants must be PROFICIENT IN USING COMMONSKU.

Responsibilities:

Account Management and Client Relations
Respond promptly to inbound client inquiries and customer communications.
Build strong, lasting relationships with current clients and identify opportunities for repeat business and account growth.
Learn about each client's needs, goals, target audience, budget, quantity, and timeline.
Recommend branded merchandise that effectively supports the client's goals.
Prepare quotes, coordinate details, and maintain accurate records of client conversations, active quotes, and account activity.
Optional/As a plus: Willingness to conduct occasional cold calls and email outreach to prospective clients.

Product Research and Sourcing
Search our online database of approximately 100,000 promotional products.
Find products that meet each client's budget, deadline, quantity, and branding specifications.
Contact vendors to confirm pricing, inventory, production timelines, shipping costs, and decoration options.
Develop and maintain strong relationships with preferred vendors, identifying reliable suppliers that offer the best combination of quality, price, and turnaround time.
Present clients with clear, well-organized product recommendations.
Use industry platforms such as commonsku and ASI to research products, prepare quotes, manage orders, and maintain client information.

Order and Project Management
Manage every branded merchandise order seamlessly from the initial request through final delivery.
Place orders accurately and verify all product, quantity, color, size, imprint, pricing, and shipping details.
Monitor production schedules and shipping timelines closely.
Keep clients proactively informed about the status of their orders.
Quickly address inventory, production, vendor, or shipping issues as they arise.
Confirm that completed orders are delivered correctly and on time.
Coordinate vendor invoices and ensure they are submitted for payment.
Follow up with clients after delivery to confirm satisfaction and identify reorder opportunities.
Maintain complete and accurate documentation for every account and order.

Qualifications:

The ideal candidate will be:
Proficient in using CommonSku (Required)
Proficient in spoken and written English.
Professional, friendly, and confident in client communications.
Highly organized and capable of managing multiple concurrent accounts, orders, and tight deadlines.
Detail-oriented, particularly when reviewing pricing, quantities, proofs, and shipping information.
Proactive about following up, communicating clearly, and solving problems.
Comfortable working independently in a remote environment.
Experienced using GoHighLevel (preferred but not required)
Comfortable using email , spreadsheets, online research tools, CRM software, and order-management platforms.
Reliable, responsive, and accountable.
Experience with commonsku, ASI, promotional products, branded merchandise, apparel decoration, printing, customer service, account management, or order fulfillment is required.

Compensation and Growth:

Base pay of $6 to $7 per hour.
Opportunity for professional growth as the business expands.

About Brand Bros
Brand Bros is a full-service branding, marketing, and public relations agency. We help businesses and organizations strengthen their brands through creative strategy, thoughtful execution, and branded merchandise that keeps them visible.

HOW TO APPLY:
To apply, please email ---------- with the subject line Branded Merchandise Account Manager Application and include the following:
1. Your résumé
2. A brief introduction video telling us about yourself, your relevant experience, and why you would be a good fit for this position.
3. A screenshot of your internet speed test results
4. Your answers to the following questions:
Do you have experience using commonsku? If so, please describe your experience.
Do you have experience using GoHighLevel? If so, please describe your experience.
5. Please include any additional experience you have with promotional products, ASI, product sourcing, account management, or order fulfillment.