Customer Service Representative - $900-$1,200 USD/Month

Full-Time | Monday-Friday | 40 Hours/Week | Hiring ASAP

We are looking for an experienced Customer Service Representative to join a growing North American home service company.

This is NOT a typical VA position. This is a real customer service role inside an operating business.

What You'll Do:
-Answer customer calls, messages, and inquiries

-Schedule new and recurring jobs

-Handle rescheduling, cancellations, and customer concerns

-Communicate with customers about appointments and service updates

-Communicate with cleaners and field staff when issues come up

-Handle complaints and help resolve problems

-Keep customer and job information updated in the CRM

-Manage multiple conversations and tasks throughout the day

-Follow up on issues until they are resolved

Requirements:
-2+ years of customer service experience working for a U.S.-based company

-Experience with a home service or field service company is strongly preferred

-Cleaning experience is a plus, but not required

-Excellent spoken and written English

-Comfortable communicating with North American customers

-Strong phone, email , and chat skills

-Experience with CRMs and scheduling software

-Comfortable using Slack for internal communication

-Organized, reliable, detail-oriented, and able to work independently

-Strong problem-solving and follow-through

-Home service experience can include cleaning, HVAC, plumbing, electrical, landscaping, pest control, restoration, roofing, painting, handyman services, or similar businesses.

Schedule:
Monday-Friday | 40 hours/week

North American business hours will apply.

You must be fully available and actively working during your scheduled hours.

Pay
$900-$1,200 USD/month

Pay is based on English fluency, customer service experience, home service experience, and overall qualifications.

How to Apply
We are hiring ASAP.

Send ALL THREE of the following:

1. A new 1-minute video explaining your customer service experience, what type of company you worked for, and your responsibilities.

2. Your updated resume

3. A photo of your current workspace where you would be working.

Applications without all three will not have a chance of being interviewed.

We are specifically looking for someone with real customer service experience, strong English, and at least 2 years working for a U.S.-based company.

If you have home service experience and already understand how to handle customers, appointments, complaints, and CRM systems, we want to hear from you.