Operations Assistant

About Proactive Marketing

The Proactive Marketing mission: “To help Chiropractors build their dream practice while having a positive impact on the health of their patients.”

We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.

We have a strong company culture that focuses on innovation, personal development, leadership, and cultivating a winning environment. We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, while constantly striving for their own personal next level.

Our #1 Core Value: Better Than Yesterday

In today’s world taking initiative is a critical component of success. Therefore, we encourage tea ---------- mbers to take initiative in the direction that they see fit so that they can learn valuable lessons along the way and contribute to relevant team goals. We don’t micromanage and we encourage an environment of responsibility and leadership.

Operations Support Specialist (Remote | Full-Time)About the Role

We’re looking for a highly organized, detail-driven Operations Support Specialist to keep our internal systems, tracking, and fulfillment running at a world-class level.

This role is critical. You’ll be the backbone of our operations—ensuring 100?curacy, daily execution, and strong accountability across teams. If you love systems, tracking, follow-ups, and keeping things airtight, this role is for you.

Mission

To ensure we place the perfect fit for every position (internal & external) by maintaining flawless tracking, proactive execution, and same-day fulfillment across all operational systems.

Key Outcomes / KPIs

Success in this role means:

100?curacy on all tracking sheets
Tracking is completed daily without exception
Tea ---------- mbers are held accountable (Slack tagging when updates are missing)
All fulfillment tasks completed same day
Proactive follow-ups when waiting on clients or internal teams
No balls dropped—ever
Competencies We’re Looking ForAttention to Detail & Organization

Our systems are interconnected. Your work must always be clean, accurate, and consistent.

Reliability

We must be able to depend on you. Team and client success relies on your responsiveness and follow-through.

Proactiveness

You troubleshoot first. You double-check. You research. You exhaust options before escalating—and when you do ask for help, it’s thoughtful and informed.

Communication

Responsive during business hours via Slack (phone is fine)
Clear updates
Proactive heads-ups if unavailable
Time Management

You manage your workload efficiently and hit daily responsibilities without reminders.

First 30-Day Expectations

Within your first 30 days, you should be able to:

Understand every tracking sheet, its purpose, and data sources
Know who owns which data across departments
Maintain 100% raw data accuracy
Confidently handle:
Twilio A2P registration
Reactivation campaigns
HighLevel workflows & troubleshooting
Ad hoc admin and ops tasks
Support recruitment scheduling and internal coordination
What We Look For in the First 30 DaysCommunication

Clear
Timely
Coachable
Quick to implement feedback
Skillset

100% KPI accuracy
Deep understanding of why we track—not just how
Ability to extract needed data within 25 minutes
Strong organization across Asana, Monday, email, and Slack
Autonomous problem-solving
Culture Fit

Proactive
Punctual
Fast
No drama
Takes full ownership
Honest and accountable
Team player
Not afraid to make mistakes—but owns and fixes them
Work Setup & Schedule

Remote | Full-Time
Flexible schedule with the following requirements:
Responsive during business hours
Agreed-upon daily End-of-Day (EOD) reporting time
Freedom to work from anywhere
Time off allowed with 4 weeks’ notice
Professional Requirements

Clean, professional workspace
Good camera and lighting
Reliable internet connection
Notify at least 24 hours in advance for emergencies when possible
2 weeks’ notice required if transitioning out of the role
May require occasional weekend work during high-push months
This Role Is NOT For You If:

You miss details
You need constant reminders
You don’t like accountability
You struggle with systems or tracking
You avoid ownership
This Role IS For You If:

You love systems and accuracy
You take pride in clean operations
You move fast without sacrificing quality
You enjoy being the person everyone relies on
Job Type: Full-time

Work Location: Remote