Inbound Sales & Client Care Specialist

Inbound Sales & Client Care Specialist – Home Services

NW Cleaning Crew is a small and growing residential cleaning company based in Washington State, USA.

We’re looking for an experienced phone-first Client Care & Inbound Sales Specialist who can be one of the first voices our potential clients hear.

This is not primarily an admin role.

Your main responsibility will be responding to incoming leads, having warm and natural conversations, helping clients understand the right service for their needs, following up, and confidently asking for the booking.

We’ll teach you NW Cleaning Crew, our services, systems, scripts, and standards.

You should already know how to:

• Speak clearly and confidently with U.S.-based clients
• Build rapport naturally over the phone
• Listen and ask good questions
• Handle objections professionally
• Follow a sales process without sounding robotic
• Ask for the booking
• Follow up consistently
• Think on your feet while knowing when to verify instead of guessing

This is not an entry-level phone role. We are looking for someone who already has experience in customer service, inbound sales, appointment setting, phone sales, or closing.

Because we are still growing, this is not a nonstop call-center environment. There will be quieter periods. During that time, you’ll help with light client care and admin, follow-up, call review, learning our services, and continued sales practice.

This role works during U.S. Pacific Time business hours, so you must be comfortable working a schedule aligned with Washington State.

WHAT WE LOVE ABOUT OUR COMPANY

We’re small enough that your work really matters.

We value kindness, ownership, communication, growth, and people who want to get better.

You won’t just be answering phones. You’ll be helping shape how clients experience NW Cleaning Crew and helping us grow.

TO APPLY

Please send a short 2–3 minute video answering all three questions below.

Applications without a video will not be considered.

Please start your video by saying the word "RESET." Then:

1. Tell me briefly about your experience with inbound calls, customer service, sales, appointment setting, or closing.

2. What is something you’ve done professionally that you’re genuinely proud of, and why?

3. Mini phone scenario:

Pretend I’m a new client calling NW Cleaning Crew and I say:

“Hi, I’m looking to get my house cleaned and I’m just trying to get an idea of pricing.”

Respond exactly how you would if you were answering that call.

Please speak naturally and do not read from notes.

I’m listening for clear spoken English, warmth, confidence, natural conversation, listening skills, and how comfortably you guide a potential client through a phone call.

If this sounds like a role you’d be excited to grow into, I’d love to hear from you.