Fluent English Speaking Customer Success Manager (CSM) – Funding Company

Fluent English Speaking Customer Success Manager (CSM) – Funding Company

HOW TO APPLY: BOOK YOURSELF IN FOR AN INTERVIEW WITH OUR TEAM USING THIS LINK HERE

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We’re looking for a English Speaking Customer Success Manager to guide clients through each stage of the funding process. You’ll conduct video calls, provide clear instructions, follow up on outstanding tasks and keep client information accurate and up to date.

You should have previous experience in both customer success and data entry, with strong communication skills and attention to detail.

Bonuses:

Base Salary

Performance Incentives – Financial bonuses for strong performance.

Long-Term Stability – Join a stable, established company where you can build a secure long-term career.

Career Progression – Opportunity to grow into more senior positions as the company continues to expand.

Work Alongside a Leading Funding Influencer – Gain direct exposure to and work closely with a highly established figure in the funding space.

Professional & Personal Growth – Learn from experienced people in the industry, develop your skill set and gain valuable knowledge that can accelerate your career.

Responsibilities:

Conduct video calls to walk clients through the process and explain their next steps.

Provide clear instructions and answer client questions.

Follow up with clients to ensure required tasks and information are completed.

Track each client’s progress, outstanding actions and relevant data.

Accurately enter and update client information in company systems.

Maintain organised records of calls, updates and follow-ups.

Flag delays or issues that require additional support.

Requirements:

Fluent in speaking, reading and writing English

Previous experience in a Customer Success Manager or similar client support role.

Previous data entry experience.

Confidence communicating with clients over video calls.

Ability to explain instructions clearly and patiently.

Strong organisational skills and attention to detail.

Ability to manage multiple clients and stay on top of follow-ups.

HOW TO APPLY: BOOK YOURSELF IN FOR AN INTERVIEW WITH OUR TEAM USING THIS LINK HERE

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