Sales & Operations VA for Residential Cleaning Company

We are a growing husband-and-wife-owned residential cleaning company in Arizona looking for a full-time Customer Service and Operations Virtual Assistant.

Previous experience working for a residential house cleaning or maid service company is required. Please do not apply if you only have general VA, social media, or data-entry experience.

Schedule:

Monday–Friday
7:00 AM–3:00 PM Arizona time
40 hours per week

Final rate depends on experience

Responsibilities will include:

• Answering customer calls, texts, and email s
• Following up with leads and booking cleaning services
• Scheduling and rescheduling appointments
• Updating customer information in our CRM
• Communicating with cleaners throughout the day
• Handling routine scheduling and customer service issues
• Keeping accurate notes and completing an end-of-day report

Requirements:

• Previous residential cleaning company experience
• Excellent spoken and written English
• Confident speaking with customers over the phone
• Customer service, sales, scheduling, or dispatch experience
• Reliable computer, headset, internet, and quiet workspace
• Available during the required Arizona schedule
• Interested in a stable, long-term position

Experience with cleaning software such as Quo, ZenMaid, BookingKoala, Launch27, Jobber, Housecall Pro, ConvertLabs, or similar systems is preferred.

Shortlisted candidates will complete a voice recording and phone interview.