Virtual Assistant

We are looking for Virtual Assistant to help with the efficient running of our US-based Mental Health Therapy Practice. As this role involves access to Protected Healthcare Information, a requirement will be to sign a Business Associate Agreement (BAA).

Key responsibilities include:

• Monitor and update charts based off instruction from supervisor
• Send email reminders for outstanding balances
• Call potential clients to coordinate care
• Complete chart audits
• Assist in monitoring practice metrics
• Data entry
• Communicate with clinicians regarding tasks to complete
• Various other tasks as assigned

Key skills:

• Excellent English language skills (verbal and written)
• Own laptop and high speed internet connection (to facilitate video sessions with leadership)
• Ideally familiar with working in a healthcare/mental health setting
• Ideally familiar with using EHR systems (we use Valant)
• Familiar with Microsoft 365/Office products and familiar with Excel
• Understanding of HIPAA
• Pays close attention to detail
• Comfortable asking clarifying questions