Scheduling & Client Support VA

Full-Time | Remote | Monday–Friday | 8:00 AM–5:00 PM EST
40 Hours/Week | Weekly Pay | Long-Term Opportunity
Pay: $3.00–$4.50/hour depending on experience and qualifications

ABOUT US

Clean Co Cleaning Solutions is a growing residential and commercial cleaning company based in New Hampshire, USA.
We are looking for a reliable, organized, and proactive Scheduling & Client Support VA to help manage our daily cleaning operations and client experience.

THE ROLE

You will be responsible for keeping the daily schedule running smoothly, communicating with clients and cleaners, and making sure issues are followed through to resolution.

RESPONSIBILITIES

• Manage and review the daily cleaning schedule
• Assign cleaners, trainees, and trainers to jobs
• Handle call-outs, cancellations, reschedules, and schedule changes
• Prepare and verify the next day’s schedule
• Communicate with cleaners regarding day-of-service issues
• Manage client email s, texts, calls, and GHL inbox
• Handle routine client questions and scheduling requests
• Process client complaints and coordinate re-cleans
• Track client issues until resolved
• Process new leads and follow up with clients
• Schedule quote calls and client follow-ups
• Assist with new-client onboarding and bookings
• Maintain accurate client notes and pipeline information
• Escalate major client or operational issues to management

REQUIREMENTS

• Previous experience in scheduling, customer service, VA, or operations support
• Strong English communication skills
• Excellent organization and attention to detail
• Able to multitask and handle changing priorities
• Strong problem-solving skills
• Proactive and able to work independently
• Reliable computer and stable internet
• Comfortable learning new software and systems
• ZenMaid, GHL, or similar experience is a plus

IDEAL CANDIDATE

We are looking for someone who is:

• Reliable and dependable
• Organized and detail-oriented
• Calm under pressure
• Proactive and solution-oriented
• Comfortable communicating with clients and team members
• Able to take ownership of their responsibilities
• Looking for a long-term opportunity

WHAT WE OFFER

• Full-time, long-term position
• Monday–Friday, 8:00 AM–5:00 PM EST
• 40 hours/week
• Weekly pay
• $3.00–$4.50/hour
• Opportunity to grow with the company

HOW TO APPLY

STEP 1: Complete our application form:
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STEP 2: Submit a 2–3 minute introduction video explaining your experience, the tools you’ve used, and why you’re a good fit for this position.

STEP 3: Apply through OnlineJobs.ph and include:

“Ready to make Clean Co shine!”

Please do not submit a generic application.

We will review your application, form responses, and introduction video and contact shortlisted candidates.

Incomplete applications may not be considered.