Sales VA

Your Brand Unleashed (YBU) is a B2B branded merchandise and promotional products distributor based in Melbourne, Australia serving corporate, government, and university clients.

We're hiring an Enquiry & Sales Support Contractor to own the front end of our sales process: triaging incoming customer enquiries, keeping the enquiry pipeline organised, preparing quotes, and kicking off production once orders are confirmed. This role reports directly to the Director and works alongside our existing Philippines-based support team.
This is a newly defined role as we move off our previous CRM and build a leaner, self-managed enquiry and production pipeline.

Key Responsibilities
Enquiry triage

• Monitor the shared inbox and triage incoming customer enquiries daily
• Log every enquiry against the correct client account and enquiry list
• Flag urgent or high-value enquiries for immediate attention

Enquiry list management

• Keep the enquiry list current: status, next action, owner, dates
• Follow up on enquiries stalled awaiting customer response
• Maintain clean records so nothing falls through the cracks between enquiry and production

CPQ (Configure, Price, Quote)

• Confirm product specs, quantities, and branding requirements with the customer
• Apply YBU's standard overseas quoting formula and pricing rules
• Prepare and send accurate, well-presented quotes in a timely manner
• Follow up on outstanding quotes to move them toward a decision

Initiating production

• Once a quote is accepted, hand off order details cleanly to production/suppliers
• Confirm artwork, specs, and delivery timelines are correct before production starts
• Track orders through to dispatch and flag any delays to the customer

General sales & business support

• Support the wider sales function with admin, data entry, and follow-ups
• Assist with ad hoc business support tasks as YBU's systems and processes evolve

• 2+ years in sales support, customer service, order processing, or similar in a B2B environment
• Prior experience in promotional products, merchandise, print, or a related quote-and-produce industry is a strong plus
• Comfortable with quoting/pricing calculations and attention to numerical detail
• Excellent written English for customer-facing email communication
• Highly organised, able to manage a running list of enquiries at different stages without dropping any
• Proactive: chases up open items rather than waiting to be asked
• Comfortable working independent hours with an Australian (Melbourne) team, with solid overlap during AEST business hours
• Experience with CRM or list-management tools (any of Pipedrive, Microsoft Lists, HubSpot, Zoho, etc.)

Tools & Systems

• Microsoft 365 / Outlook (shared inbox, email correspondence)
• Enquiry/production pipeline system (Microsoft Lists)
• MYOB AccountRight Plus (for order/invoicing reference)
• Notion (process documentation and internal reference)

Full training will be provided on YBU's specific quoting formula, supplier processes, and client account nuances.

Working Arrangement

• Location: Remote, based in the Philippines
• Engagement type: Independent contractor
• Hours: Full-time preferred, with meaningful overlap into AEST business hours (Melbourne, UTC+10/+11); exact hours to be confirmed with candidates. Work from Home acceptable.
• Reporting line: Reports to the Director (Dave Kelly)
• Team: Joins YBU's existing Philippines-based contractor team
• Compensation: To be benchmarked against comparable sales/customer support contractor rates in the Philippines market; open to discussing full-time vs. part-time structure with strong candidates