Head Of Acquisition

Role Overview

The Head of Acquisitions owns the entire cold calling operation the systems, the management layer, and the people. This is not a working-manager seat: it is for an operator who has already scaled an outbound calling floor past 30 agents and knows one person cannot review calls and train at that scale so they build team leads, QA systems, and accountability infrastructure that make performance visible without them in the room. Adrian, our current Director of Acquisitions, reports to this role.

Core Responsibilities
Systems and process architecture

• Design and document the full operating system for the calling floor: lead flow, batch assignment, dispositions, follow-up cadence, QA scorecards, schedules, and escalation paths
• Build the management layer: team leads and QA reviewers over pods of callers, so call review and training stay efficient as headcount grows and no single manager becomes the bottleneck.

Accountability — no one games the system

• Monitor Aloware dashboards daily: dials per hour, talk time, occupancy, and schedule adherence per caller.
• Detect and shut down time theft: idle gaps, ghost dialing, padded dispositions, and off-schedule work. Callers are on the right schedules for the markets they dial — verified in the data, not assumed.

Quality and training at scale

• Run a calibrated QA program: standardized scorecards, minimum review coverage per caller per week, and weekly calibration sessions with team leads.
• Own the training system: onboarding classes, ramp targets, and continuous retraining whenever the script or process changes.

A-players only

• Own the hiring engine: sourcing pipelines, mock-call auditions, and hiring in classes so churn never leaves seats empty.
• Enforce a tight performance bar: short improvement plans, fast exits. The roster holds only proven performers at every stage of scale.

Leadership and reporting

• Manage and develop the Director of Acquisitions (Adrian) and the team lead layer.
• Deliver a weekly operating report to the founder: activity, quality, pipeline, deals closed, and roster moves.

Ideal Candidate Profile

• 2+ years leading outbound call center or BPO operations, including scaling a telecom or similar cold calling operation past 30 agents.
• Has personally built the systems, not just used them: QA programs, workforce management and schedule adherence, activity dashboards, and anti-time-theft controls.

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