Carrier Sales/Dispatch

CARRIER SALES REPRESENTATIVE / DISPATCHER
Full-Time | Monday – Friday, 7:30 AM – 5:00 PM EST

ABOUT RKC LOGISTICS
RKC Logistics is a freight brokerage based in Greenville, South Carolina, operating as a sub-agent under Armstrong Transport Group. We provide dedicated logistics support and real-time shipment visibility across full truckload, LTL, expedited, flatbed, heavy haul, temperature-controlled, cross-border, and intermodal freight — backed by enterprise-level technology and nationwide carrier capacity.

POSITION SUMMARY
We are looking for an experienced Carrier Sales Representative / Dispatcher to source and secure reliable carrier capacity, negotiate rates, and manage shipments from pickup through delivery. This role is the critical link between our carriers and our customers — keeping freight moving, communication proactive, and problems solved quickly.

KEY RESPONSIBILITIES

• Source, vet, and secure qualified carriers to cover customer freight across multiple lanes and modes
• Negotiate carrier rates to protect margin while remaining competitive in the spot market
• Dispatch and track loads from pickup through delivery, proactively communicating status updates, delays, and route changes
• Verify carrier compliance, insurance, and driver ratings to reduce risk and prevent fraud
• Maintain accurate, real-time shipment and carrier data in the TMS
• Troubleshoot service failures and shipment issues, working cross-functionally to resolve problems quickly
• Build long-term carrier relationships to ensure consistent, reliable capacity
• Collaborate with account managers to align carrier solutions with customer needs
• Utilize load boards (DAT, Truckstop, or similar) and carrier intelligence tools to identify capacity
• Available for a high volume of outbound/inbound calls throughout the shift

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience as a Carrier Sales Representative in a freight brokerage or 3PL environment
• Fluent in spoken and written English
• Outside-the-box problem solver who can think quickly and adapt under pressure
• Own reliable computer equipment (remote/hybrid capable)
• Proven carrier negotiation and rate management skills
• Experience with load boards (DAT, Truckstop, or similar) and TMS platforms
• Strong understanding of North American freight lanes, market conditions, and pricing trends
• Proficient in Microsoft Office, especially Excel
• Excellent phone presence and comfortable with a high volume of calls
• Strong attention to detail and accurate data entry skills
• Ability to multitask, reprioritize quickly, and stay calm in a fast-paced, high-pressure environment
• Collaborative team player with strong relationship-building skills
• Available Monday – Friday, 7:30 AM – 5:00 PM EST

PREFERRED QUALIFICATIONS

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field
• Bilingual (English/Spanish)
• Established book of active carrier relationships
• Experience with cross-border (U.S./Canada/Mexico) freight

HOW TO APPLY
Interested candidates should submit a resume detailing relevant carrier sales experience to RKC Logistics