Home Service Dispatcher - $1,000-$1,400 USD/Month

Full-Time | Monday-Friday | 40 Hours/Week | Hiring ASAP

We are looking for an experienced Dispatcher who has worked for a home service company and already understands how dispatching works.

This is NOT a typical VA position.

You will be filling a real position inside a North American home service business. We are looking for someone who has actual experience managing schedules, dispatching field workers, communicating with customers, working inside CRMs, and handling the problems that come with running a service business.

What You'll Do:

-Dispatch cleaners/field workers and manage the daily schedule

-Make sure jobs are properly staffed and scheduled

-Monitor the schedule throughout the day

-Handle call-outs, cancellations, delays, schedule changes, and emergencies

-Coordinate with field workers and make sure they have the information they need

-Communicate with customers about appointments, arrival times, delays, and service issues

-Reschedule jobs when necessary

-Monitor jobs in progress and follow up when something is off schedule

-Keep customer, job, and scheduling information accurate in the CRM

-Maintain detailed job notes and customer records

-Manage multiple conversations and issues at the same time

-Follow up on outstanding issues until they are resolved

-Escalate serious customer or operational issues when necessary

-Help keep the daily operation running smoothly

We Are Looking For:

-Previous professional dispatching experience

-Experience working for a home service, cleaning, field service, HVAC, plumbing, electrical, restoration, landscaping, pest control, or similar company

-Experience using CRMs and scheduling/dispatch software

-Strong spoken and written English

-Comfortable communicating with North American customers

-Confident managing schedules and field workers

-Calm and organized when things go wrong

-Able to make decisions without constantly waiting for instructions

-Strong attention to detail

-Excellent follow-through

-Reliable and available for the full 40-hour workweek

-CRM / Software Experience
-Experience with platforms such as Jobber, Housecall Pro, ServiceTitan, Service Fusion, FieldEdge, BookingKoala, or similar systems is a plus.

-You do not need to have used our exact software, but you must already understand how CRM and dispatch systems work.

Schedule:

-Monday-Friday | 40 hours per week

-North American business hours will apply.

-You must be fully available and actively working during your scheduled hours.

-Pay will depend on your dispatching experience, home-service experience, communication skills, and overall qualifications.

How to Apply:

We are hiring ASAP.

You must send BOTH of the following:

1. A new 1-minute video explaining your previous dispatching experience. Tell us what type of home service company you worked for and what you were responsible for.

2. Your updated resume

Applications without BOTH the 1-minute video and updated resume will not have a chance of being interviewed.

Please do not send a generic application.

We are specifically looking for someone who has actually worked as a dispatcher in a home service or field service business.

If you already know how to manage a dispatch board, coordinate field workers, communicate with customers, work inside a CRM, and keep jobs moving throughout the day, we want to hear from you.