Customer Support Specialist

We are looking for a reliable and detail-oriented Customer Support Specialist to join our fast-growing European e-commerce company.

We sell meaningful guided journals across six European markets: Hungary, the United Kingdom, Poland, Romania, Czechia and Slovakia.

Your main responsibilities will include:

Responding to customer email s professionally and politely
Managing customer enquiries across six online stores
Checking and managing orders in Shopify
Working with our fulfilment and logistics platform
Handling delivery enquiries, cancellations and address changes
Managing damaged, incorrect or missing product cases
Assisting with returns, refunds and replacement orders
Translating approved customer-support responses using ChatGPT
Ensuring that every response uses the correct language, brand name and customer information
Following our detailed customer-support handbook and internal procedures
Keeping track of unresolved cases and following up when necessary

Strong written and spoken English
Previous customer-support or e-commerce experience is preferred
Shopify experience is a strong advantage
Excellent attention to detail
Reliable internet connection and personal computer
Ability to work independently and follow instructions
Comfortable using ChatGPT and other online tools
Able to manage several tasks and customer cases simultaneously
Available for consistent part-time work

Full training, customer-service templates and detailed operating instructions will be provided.

Applicants will be required to complete a short Google Form, including an English-writing test.

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