Remote Senior Training Specialist (WFH)

As a remote Senior Training Specialist, you will lead the design, development, and delivery of training programs that equip employees with the knowledge and skills needed to perform effectively in a healthcare BPO environment. You will partner with Operations and Quality teams to identify learning gaps, improve training programs, and ensure training outcomes translate into stronger employee and business performance.

Work Schedule and Arrangement: 6:00 PM- 3:00 AM, Remote

Key Responsibilities:

Training Program Management

Design, develop, and deliver training programs using the ADDIE framework.
Manage onboarding programs and ensure new hires achieve competency efficiently and consistently.
Evaluate training effectiveness and continuously improve programs based on learner feedback, performance data, and business needs.

Knowledge Management & Documentation

Maintain and audit SOPs, process documentation, training materials, and best-practice guides to ensure they remain accurate, structured, and aligned with current workflows and compliance standards.
Translate complex operational processes into clear, practical, and user-friendly learning materials.

Performance & KPI Alignment

Partner with QA and Operations to identify learning gaps using quality audits, performance data, and operational KPIs.
Track training effectiveness through metrics such as time-to-proficiency, training satisfaction, and post-training performance, and recommend improvements based on results.

Coaching & Development

Mentor SMEs and trainers to strengthen training delivery, knowledge retention, and performance reinforcement.
Develop and facilitate workshops for trainers and leaders focused on effective training delivery and employee development.

Cross-Functional Collaboration

Collaborate with QA, Operations, and Management to align training initiatives with business goals and drive continuous improvement.

Requirements:

Must be a college graduate.
Experience in training, instructional design, or a related learning and development role.
Experience designing and implementing training programs using instructional design principles, preferably the ADDIE framework.
Strong experience in developing training materials, manuals, SOPs, and other learning resources.
Strong analytical skills with the ability to connect training outcomes to operational KPIs and business goals.
Excellent communication, presentation, facilitation, and interpersonal skills.
Strong project and program management skills with the ability to manage multiple training initiatives.
Working knowledge or experience in a healthcare BPO environment is highly preferred.
Previous experience as a trainer in a healthcare BPO account is a strong advantage.

Preferred Skills/Experience:

Medical or healthcare-related educational background.
HIPAA certification.
Train-the-Trainer certification.

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free Health insurance with one (1) free dependent
Free L*fe insurance
Free Acc*dent insurance

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