Business Operations, CRM, Marketing Specialist

Anvit Axis Solutions LLC is seeking a reliable, organized, and proactive Part-Time Virtual Assistant to support the day-to-day operations of our growing vehicle rental business. This is a flexible, part-time position for someone who is comfortable managing multiple responsibilities, communicating professionally with customers, and helping keep business operations organized.

The ideal candidate will assist with CRM management, customer support, marketing, social media, lead follow-up, and administrative tasks. We are looking for someone who takes initiative, pays close attention to detail, communicates well, and can take ownership of recurring responsibilities after training.

Responsibilities Include:

• Managing and maintaining our GoHighLevel (GHL) CRM, including contacts, leads, pipelines, notes, tasks, follow-ups, and customer records
• Monitoring leads and ensuring follow-ups are completed in a timely manner
• Keeping customer and lead information accurate and consistent across our CRM, spreadsheets, forms, and other business systems
• Responding professionally to customer inquiries through email , text, social media, and other communication channels
• Following up with prospective renters regarding applications, required documents, availability, and outstanding items
• Providing excellent customer service and professionally handling and de-escalating customer concerns, complaints, or difficult situations
• Recognizing when an issue should be escalated to management
• Sending payment, invoice, rental agreements, document, appointment, and other customer reminders when needed
• Assisting with scheduling vehicle maintenance and customer follow-ups
• Creating, scheduling, and managing content for Facebook and Instagram
• Assisting with Meta/Facebook and Instagram advertising, marketing campaigns, and lead generation
• Monitoring social media messages, comments, inquiries, and leads
• Updating spreadsheets, organizing digital records, and completing general administrative tasks
• Assisting with customer review follow-ups
• Helping maintain organized internal processes and workflows as the company grows

Skills & Experience:

• Previous experience with GoHighLevel (GHL) is strongly preferred. Candidates with strong experience managing another CRM system may also be considered if they are comfortable learning GoHighLevel quickly.

• Experience managing CRM contacts, leads, pipelines, follow-ups, tasks, notes, and customer information
• Experience with Facebook and Instagram marketing and social media management
• Experience with Meta/Facebook advertising is highly preferred
• Strong customer service, conflict-resolution, and de-escalation skills
• Excellent written and spoken English communication skills are required
• Ability to communicate clearly and professionally with customers through phone calls, text messages, email , and social media
• Excellent organization and attention to detail
• Ability to accurately maintain information across multiple systems
• Comfortable using Google Workspace, spreadsheets, and other online business platforms
• Ability to work independently, follow established procedures, and complete assigned tasks without constant supervision
• Canva or basic graphic design experience is a plus

Schedule: This is a flexible, part-time position and is not a full-time role. Hours may vary depending on business needs, and we are open to establishing a schedule that works well for both parties. As Anvit Axis Solutions continues to grow, there may be opportunities for additional hours, responsibilities, and long-term growth within the company.

To Apply:

Please begin your application with the words “Axis VA” so we know you have carefully read the entire job posting.

Please include the following with your application:

• A brief introduction about yourself and your relevant experience
• Your previous CRM experience, including whether you have worked with GoHighLevel (GHL) and the responsibilities you handled within the CRM
• A brief description of your customer service and de-escalation experience
• Your experience with Facebook /Instagram marketing and Meta advertising
• A small portfolio or 2–3 examples of relevant work, such as social media content, Canva designs, marketing materials, CRM/workflow examples, or similar work. Please remove or hide any confidential customer or company information.
• Your current availability and preferred working hours
• Your desired hourly rate in USD

Please make sure your application addresses each item above. Applications that do not follow the instructions may not be considered..