Credit Repair Fulfillment Assistant (Part-Time to Full-Time, Fluent English, $5-$10/hr)

We are a US-based credit repair company looking for a reliable, detail-oriented assistant to manage our customer files and dispute process. This role starts at 10 hours per week and will grow to as many as 40 hours per week within about 2 months for the right person.

WHAT YOU'LL DO

• Manage customer files and keep all documents organized in one place
• Create and maintain customer logins for required accounts
• Prepare and send dispute letters by certified mail (through our online mailing system) on schedule
• Call the credit bureaus, the Federal Trade Commission, and similar agencies on behalf of our customers
• Follow up with customers over chat when documents or information are missing
• Keep every file up to date so nothing falls behind

WHAT YOU NEED

• Fluent spoken and written English (you will be on the phone with US agencies)
• A reliable computer and stable internet connection (we provide VPN access)
• Strong attention to detail and the ability to follow a written process
• Ability to make calls during US business hours
• Comfort handling confidential customer information (a confidentiality agreement is required)
• Credit repair experience is a plus but not required. We provide a training manual.

PAY AND HOURS

• $5 to $10 per hour, based on the quality of your work and experience
• Starts at 10 hours/week, growing up to 40 hours/week within 2 months
• Begins with a 1-2 week paid trial. You'll get real work and our training manual. Do well and you're hired.

HOW TO APPLY
Applications that skip any of these steps will not be reviewed.

Step 1: Start your application message with the word "CERTIFIED" so we know you read this whole post.

Step 2: Record a 60-second video of yourself on camera, no script (Loom or an unlisted YouTube link), answering:

• Who are you and what is your work background?
• Why are you a good fit for a role that needs organization and follow-through?
• Tell us about a time you caught a mistake or kept a process from falling behind.

Paste the video link in your application message.

Step 3: Answer these questions in your application message. Please number your answers.

1. How many hours per week are you available now? Can you grow to 40 hours within 2 months?
2. Can you work and make phone calls during US business hours (Eastern Time)? What hours are you available?
3. Do you currently have other jobs or clients? How many hours do they take?
4. What is your expected hourly rate (USD)?
5. Have you worked in credit repair, or with US credit bureaus (Experian, Equifax, TransUnion)? Describe what you did.
6. Have you made phone calls to US companies or government agencies? Give an example.
7. What tools have you used for file management, CRMs, or customer chat?
8. You have 25 customer files, each at a different stage. How do you make sure no dispute goes out late?
9. A customer hasn't sent the ID and proof of address you need, and hasn't replied to your chat in 3 days. What do you do?
10. You are on hold with a credit bureau for 40 minutes and the call drops. What do you do next, and what do you write in the file?
11. You will see sensitive information like Social Security numbers. How do you keep customer data safe while working from home?
12. When can you start the paid trial?
13. Are you willing to sign a confidentiality agreement? (Yes/No)

We review every complete application and will contact shortlisted applicants about the paid trial.