Back to Jobs
Customer Support
Prompt Engineer – AI Conversation Architect
Confidential employer
Customer Support
Research
About the Role
What You’ll Do
- Design prompts for AI assistants, chatbots, and internal automation tools
- Convert business requirements into clear AI instructions and workflows
- Build reusable prompt templates for different teams and use cases
- Test prompts against incomplete, confusing, and unexpected user inputs
- Evaluate AI responses for accuracy, consistency, tone, and safety
- Identify hallucinations, weak reasoning, and instruction-following problems
- Improve prompts through systematic testing and documented iterations
- Create evaluation criteria and comparison tests for different prompt versions
- Organize prompt libraries, examples, variables, and version histories
- Collaborate with developers, researchers, content teams, and operations staff
You May Be a Strong Fit If You
- Communicate complex ideas using clear and simple language
- Have strong analytical, research, and problem-solving skills
- Can recognize ambiguity, missing information, and conflicting instructions
- Are comfortable experimenting with multiple approaches
- Pay close attention to accuracy, structure, tone, and small details
- Can document your process so another person can reproduce your results
- Have practical experience using tools such as ChatGPT, Claude, Gemini, Copilot, or similar AI platforms
Preferred
- Experience with AI automation, APIs, chatbots, or workflow tools
- Familiarity with structured outputs such as JSON or XML
- Basic understanding of Python, JavaScript, or no-code automation platforms
- Experience developing AI evaluation datasets or scoring rubrics
- Knowledge of retrieval-augmented generation, tool calling, or AI agents
- Background in writing, linguistics, research, quality assurance, customer support, or software development
Track this external role
Sign in to save this listing and apply through the original source.
Sign in to SaveReport JobOpen Original Listing