Full-Time Medical Virtual Assistant (US Physician Office) – Graveyard Shift

Type: Full-Time (40+ hours/week)

Schedule: US Business Hours (8:00 AM – 6:00 PM US Time Zone) | Graveyard Shift (Night Shift in the Philippines)

Location: Remote (Work from Home)

Eastern United-States based physician office seeking a detail-oriented, kind, competent, virtual assistant. The ideal candidate is efficient, prizes accuracy in their work, and can independently manage tasks and deadlines. has previous experience in BPO and working graveyard shifts. Excellent spoken English is required.

Please send a video sample of your spoken English with your application. Applicants without a video will not be considered. Please describe your previous experience working graveyard shifts and your general background.

You will serve as a core point of contact for our patients and support both clinical and administrative operations. Applicants with experience in highly detail-oriented fields such as Registered Medical Technician, etc. are also highly encouraged to apply.

Duties will include, but are not limited to:

1. Patient Communication & Phone Support
Staff the clinic’s main phone line full-time during operational hours (8:00 AM – 6:00 PM US time).
Handle inbound calls warmly and professionally, addressing patient inquiries, triaging non-emergency concerns, and routing clinical questions to appropriate staff.
Answer patient questions and perform outbound calls for appointment reminders, pre-op instructions, and post-op check-ins.

2. Clinical & Surgical Coordination
Assist with surgical scheduling, coordinating dates, pre-op testing, and follow-up appointments.
Process and transmit orders for postoperative medications to pharmacies using clinic systems.
Obtain pre-authorizations/prior authorizations for surgical procedures and medications.
Request, organize, and attach external medical records and lab results to patient charts.

3. Revenue Cycle Management & Billing Support (No experience required - Training Provided)
Perform patient insurance verification and eligibility checks prior to appointments.
Assist with basic billing administrative tasks, invoice processing, patient payment collection, and routine charge entry.
Help track unpaid balances and follow up on claims under supervision.

4. Practice Administration & Patient Coordination
Manage clinic email , patient portals, faxes, and digital messaging channels.
Independently organize and track administrative tasks and deadlines to ensure smooth clinic workflows.
Maintain strict adherence to HIPAA guidelines and patient privacy protocols at all times.

5. Marketing & Growth Support (As-Needed)
Assist with managing patient review requests and follow-ups.
Help maintain practice social media profiles, update patient education materials, or draft periodic newsletter updates under guidance.

Requirements & Qualifications
Experience: Prior experience in BPO and demonstrated success working graveyard shifts/night shifts with high stamina.
Core Attributes: Highly efficient, detail-oriented, prizes accuracy, and capable of working independently to meet deadlines without constant supervision.
Communication: Excellent spoken English is strictly required, featuring a clear, friendly, and professional voice.
Shift Availability: Fully committed to working full-time graveyard shifts in the Philippines to align with 8:00 AM – 6:00 PM US business hours.
Technical Setup: Quiet, dedicated home office, reliable high-speed internet (plus a backup plan), noise-canceling headset, and a modern PC/laptop.