Sales and Customer Service Virtual Assistant | GoHighLevel Experience Required

Teddy Prestige Detail Stop is a growing mobile detailing company based in York, Pennsylvania, backed by more than 250 five star Google reviews. We help busy individuals, families, and businesses keep their vehicles clean and protected without the inconvenience of visiting a shop.

We are looking for a dependable, proactive virtual assistant to take ownership of daily customer communication, sales follow ups, and administrative responsibilities so the owner can focus on growing the business.

This is not simply a data entry position. You must be comfortable answering calls, speaking with American customers, explaining services, following up with leads, and helping turn inquiries into booked appointments.

What you will do

Customer service and sales

Answer incoming phone calls, return missed calls, and respond to customer texts, email s, and inquiries. Ask the right questions to understand each customer’s vehicle, needs, and expectations. Explain our services and recommend appropriate packages using our approved pricing and procedures.

Confidently handle common objections, including pricing questions, without being pushy. Follow up with customers who have not responded, accepted an estimate, or completed their booking. Keep conversations friendly, professional, and personalized.

Estimates, appointments, and customer care

Prepare and send estimates through OrbisX using our established packages and guidelines. Check existing records before creating duplicate leads or estimates.

Help customers review their options, accept estimates, complete the deposit process, and schedule appointments. Manage appointment confirmations, reminders, and scheduling changes through our existing process.

Coordinate with the owner and detailing team so customers receive accurate updates. Follow up after completed services, request honest reviews, introduce maintenance options, and bring customer concerns to the owner’s attention promptly.

GoHighLevel and business organization

Use GoHighLevel daily to manage leads, conversations, opportunities, pipelines, tasks, and follow ups. Keep customer information, notes, lead sources, opportunity stages, and values accurate.

Understand and maintain the separation between our systems: GoHighLevel handles leads and marketing, OrbisX handles detailing estimates and bookings, and Square handles payment processing.

Follow our existing workflows and procedures. Do not make major system changes, change pricing, or promise discounts without approval.

Provide a clear daily summary of new leads, estimates sent, appointments booked, outstanding follow ups, and anything requiring the owner’s attention.

Social media and business outreach

Help prepare and publish social media content using our photos, videos, brand voice, and approved messaging. Post in relevant local Facebook groups while following each group’s rules. Respond to comments and messages and direct interested customers into our sales process.

Research potential fleet and commercial clients, organize contact information, and assist with personalized outreach and follow ups.

Support other related administrative tasks as the business grows.

Required qualifications

Previous hands on GoHighLevel experience is required. You should already be comfortable working with conversations, opportunities, pipelines, contact records, and follow up tasks.

You must have strong spoken and written English and be comfortable handling customer calls. Previous experience in sales, customer service, appointment setting, or lead follow up is required.

We need someone who is organized, pays attention to details, follows through on tasks, and communicates proactively rather than waiting to be reminded.

You must have a reliable computer, stable internet connection, a headset, and a quiet workspace suitable for customer calls.

Availability during United States Eastern Time business hours is required. Please apply only if you can consistently work the agreed schedule.

Experience supporting a detailing company, automotive business, or home service company is a plus. OrbisX experience is helpful but not required if you can learn our system.

Compensation and schedule

Pay is $300 to $400 USD per week, depending on experience and qualifications.

The planned schedule is 40 hours per week. Exact working hours and days will be discussed during the interview.

We are looking for someone interested in a long term role who takes pride in helping customers and keeping a business organized.

How to apply

Start your application with “Teddy VA.”

Include your resume, a brief explanation of your GoHighLevel experience, and examples of your sales or customer service responsibilities.

Provide a 60 to 90 second voice introduction so we can hear how you communicate with customers. Include your availability in Eastern Time, your expected weekly pay within the advertised range, and your earliest start date.

Finally, answer this question:

A customer received an estimate and replies, “Another company is cheaper. Why should I book with you?” What would you say?