Dispute Manager

We’re Hiring: E-commerce Dispute & Chargeback Manager | Remote
We’re looking for an experienced Dispute & Chargeback Manager to take ownership of payment disputes for a shopify website, our online fashion store serving customers across the United States.

You’ll manage each case from the initial notification through to resolution, prepare strong evidence submissions, and help us identify and address the issues causing disputes.

Your responsibilities:

Monitor incoming disputes and chargebacks, ensuring every case is handled within its deadline.
Investigate cases using order details, tracking information, delivery confirmations, customer communication, and applicable store policies.
Prepare clear, accurate, and well-organized evidence tailored to each dispute.
Assess which cases should be contested and flag cases where a refund or another resolution is appropriate.
Coordinate with our customer service and fulfillment teams to collect missing information and resolve underlying issues.
Maintain a dispute tracker with deadlines, status, amounts, evidence submitted, and outcomes.
Report weekly on dispute volume, reasons, win rates, and financial impact.
Recommend practical improvements to reduce future disputes.

What we’re looking for:

Proven experience managing disputes and chargebacks for e-commerce stores.
Familiarity with Shopify and payment provider dispute dashboards.
Experience with Whop/Lasso is a strong advantage.
Ability to handle different dispute reasons, including unauthorized transactions, orders not received, and products not as described.
Strong written English and excellent attention to detail.
Confidence working with tracking platforms such as ParcelPanel and organizing cases in Google Sheets.
Someone who follows up independently, meets deadlines, and takes full responsibility for their cases.

How to Apply
As part of your application, please record a short video introducing yourself and send it directly to Chadine. The video does not need to be professionally edited—we simply want to learn more about you, your experience, and your communication style.
Please cover the following:
A short introduction about yourself and your previous experience.
Why you believe you are a strong fit for this role.