Property Manager -Short Rentals

Virtual Assistant Short-Term Rental Operations

We're looking for a reliable, detail-oriented Virtual Assistant to manage day-to-day operations for our short-term rental business. This role requires someone who can work independently you'll own your shift, make sound judgment calls, and keep things moving without being managed hour to hour. The right person is organized, responsive, professional with guests, and comfortable juggling multiple tasks across booking platforms and internal systems.

You'll be central to guest communication, cleaner and maintenance coordination, booking-related tasks, and delivering a great guest experience.

Key Responsibilities

-Monitor and respond to guest messages across Airbnb, direct bookings, SMS, and other platforms
-Maintain a friendly, professional, and helpful tone with guests
-Reply to guest inquiries
-Coordinate daily cleaning schedules with cleaners through Slack
-Communicate early check-ins, late check-outs, same-day turns, and special requests
-Manage early check-in and late check-out requests based on availability
-Request related fees through the Airbnb Resolution Center
-Verify security deposits and signed rental agreements before check-in instructions are sent
-Check reservations and transactions in OwnerRez
-Follow up with guests when deposit holds are missing
-Handle maintenance issues by communicating with guests and scheduling service as needed
-Create and send guest quotes in OwnerRez
-Answer incoming calls through Quo and document call details properly
-Enforce company policies, including no off-platform bookings and discount approval procedures
-Leave guest reviews when appropriate and send post-stay follow-up messages
-Turn off automated guest messages when a guest is having a negative experience
-Monitor team communication through WhatsApp during shift hours
-Send an end-of-day report covering daily activity, concerns, maintenance, pending follow-ups, and operational updates

Requirements

-Ability to work independently with minimal supervision — self-directed, accountable, and able to prioritize without daily hand-holding
-Professional references required and must be provided before work begins. Candidates who cannot supply verifiable references will not be considered.
-Previous experience in short-term rental, Airbnb, hospitality, property management, or customer service preferred
-Excellent written English and strong communication skills
-Highly responsive and able to manage time-sensitive guest communication
-Strong attention to detail and the ability to follow SOPs exactly
-Comfortable using or learning Airbnb, OwnerRez, Slack, WhatsApp, Quo, and Schlage
-Able to manage multiple conversations and tasks at once
-Professional judgment and a willingness to ask questions before confirming uncertain information

Ideal Candidate

-Organized and dependable
-Calm under pressure
-Friendly and professional with guests
-Proactive with follow-up and communication
-Works independently while staying aligned with the team

Work Expectations

-Available to check messages consistently during shift hours, 9:00 AM – 6:00 PM EST
-Responds quickly to urgent guest matters
-Stays active in Slack and WhatsApp for team updates
-Follows company policies regarding deposits, discounts, reviews, and guest communication
-References must be submitted and cleared prior to the first shift