Office Manager / Dispatcher / Inside Sales - ServiceTitan - US HVAC (Cleveland, Ohio)

OFFICE MANAGER / DISPATCHER / INSIDE SALES - ServiceTitan - US HVAC Company (Cleveland, Ohio)

READ THIS WHOLE POST BEFORE APPLYING. Applications that skip the three requirements at the
bottom are deleted without a reply. We are not being rude - we have hired before and we are
done wasting time.

WHO WE ARE
Raber HVAC - heating, cooling, plumbing and electrical in Cleveland, Ohio. Real company,
real technicians in the field every day, growing fast. We run everything on ServiceTitan.

WHO WE WANT
One person to run our office. You are the voice of this company on the phone. When a customer
in Cleveland has no heat at 7am, you are who they talk to. You d ---------- which technician goes
where, you keep the board full, and you turn phone calls into booked jobs.

This is not a "virtual assistant" job and it is not a data-entry job. This is the person who
holds the office together and pushes revenue up. If you do that well, you will be paid like
someone who does that well - there is a monthly commission on top of your base, uncapped.
The better this company does, the more you make. We want somebody who wants that.

WHAT YOU WILL DO

• Answer every inbound call and convert it into a booked job. We measure your BOOKING RATE.
• Run the ServiceTitan dispatch board: assign and move technicians, optimize the day, handle

same-day and emergency calls, keep the board tight.

• Follow up on unsold estimates until they close. This is real money and it is your money too.
• Sell and renew memberships.
• Outbound calls: recall lists, aging estimates, past customers.
• Keep job notes, customer records and scheduling clean in ServiceTitan.
• Coordinate with the technicians all day - by phone and by text.

HOURS
Monday to Saturday, 8:00 AM to 6:00 PM Cleveland time (US Eastern). 60 hours a week.
That is 8:00 PM to 6:00 AM Manila time. This is a NIGHT SHIFT for you. Be honest with
yourself before you apply - we need you sharp at 3am your time, every night, for years.

PAY
1,600 to 1,800 US dollars a month base, depending on what you actually bring, PLUS an
uncapped monthly commission on what the office produces. A strong person here clears
2,500 to 3,000 a month. There is no ceiling on the commission - that is the whole point.
Tell us the monthly number you need. Serious, experienced people are paid seriously here.

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THE THREE REQUIREMENTS - NO EXCEPTIONS
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1. ENGLISH - SPOKEN, FAST, CLEAR, NEUTRAL ACCENT
You will be on the phone with American homeowners all day. They must never have to ask you
to repeat yourself. If you have worked US voice accounts in a call center and Americans
understood you easily, that is what we are looking for.

* SEND A VOICE RECORDING WITH YOUR APPLICATION. 60 TO 90 SECONDS. *

Do not send a script you read out loud. Answer this, out loud, as if it were a real call:

"A homeowner calls at 7:00 AM. Her furnace is dead, it is 20 degrees outside, she has a
baby in the house and she is upset. Our first open slot is Thursday. What do you say to
her, word for word, and what do you do in ServiceTitan?"

No recording = no reply. This is the first thing we listen to.

2. EXPERIENCE - WE DO NOT TRAIN
You must already know ServiceTitan and you must already know US home services
(HVAC / plumbing / electrical). Day one you run the board on your own.
In your application, name the US company you did this for and for how long, and say exactly
what you did in ServiceTitan: dispatch board, scheduling, invoicing, unsold estimates,
memberships, pricebook. "I am a fast learner" is not an answer to this.

3. INTERNET AND POWER - PROVE IT
Our last hire went dark mid-shift because his line was cut and he had no backup. Never again.
Send us:

• a speedtest.net screenshot from where you will actually work
• proof of a BACKUP INTERNET connection (mobile hotspot / second provider)
• proof of BACKUP POWER (UPS or battery that keeps your router and computer alive)
• one sentence: what do you do the moment the power dies at 2am in the middle of a shift?

We do not accept excuses about internet or power. Ever. If that sounds harsh, this job is
not for you.

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HOW TO APPLY
Reply with: (1) your voice recording, (2) your ServiceTitan / US home-services history with
company names and dates, (3) your internet and power proof, (4) the monthly number you need
and for how many hours a week, (5) your WhatsApp number.

Anything missing and we move on to the next person. Everything included and you will hear
from us within 24 hours.