Airbnb Virtual Assistant – Guest Support & Property Operations

We are looking for a reliable, organized, and proactive Airbnb Virtual Assistant to join our growing short-term rental business.

We currently manage 10 Airbnb listings across two U.S. markets — Arizona and New York — and intend to add additional properties as we grow. We are looking for someone who wants a long-term position and can take on greater responsibility as our portfolio expands.

This is not just a guest-messaging position. You will help oversee the day-to-day operation of the properties during your shift, including guest communication, reservations, cleaning and laundry coordination, maintenance follow-up, and listing optimization.

Responsibilities:
-Guest Communication & Reservations
-Respond promptly and professionally to guest inquiries and messages
-Handle reservation questions, booking requests, modifications, cancellations, and check-in/check-out communication
-Monitor upcoming arrivals and departures
-Troubleshoot routine guest issues and escalate significant problems when necessary
-Maintain professional communication with guests throughout their stay
-Cleaning, Laundry & Maintenance Coordination
-Coordinate cleaners and confirm turnover schedules
-Coordinate laundromat/laundry pickup and delivery
-Communicate with maintenance personnel and other local service providers
-Follow up to confirm assigned work has actually been completed
-Track and report maintenance problems, damages, missing supplies, and other property issues
-Help make sure each property is ready before the next guest arrives
-Listing Management & Optimization
-Review and update Airbnb listings
-Help optimize titles, descriptions, amenities, photo order, and other listing details
-Monitor listings for accuracy and consistency
-Identify opportunities to improve listing performance, guest experience, and reviews
-Assist with implementing improvements as we add new properties and listings

Work Schedule:

We are hiring for two shifts (Eastern Time / New York time):

Day Shift: 9:00 AM–5:00 PM ET
Night Shift: 10:00 PM–3:00 AM ET

Please indicate which shift you are applying for.

We expect team members to be online, responsive, and available throughout their assigned shift. Some periods will naturally be quieter than others, but guest and operational issues need to be handled promptly when they arise.

Who We're Looking For

Previous Airbnb or short-term rental experience is strongly preferred, particularly experience managing multiple listings.

You should have:

-Excellent written English
-Strong attention to detail and follow-through
-Professional and friendly guest communication
-Good judgment and problem-solving ability
-Experience coordinating cleaners, maintenance staff, vendors, or similar service providers
-Ability to prioritize urgent issues while keeping track of routine tasks
-Reliable high-speed internet and a dependable computer
-Ability to work independently without constant supervision
-Strong organizational skills and willingness to document completed tasks and outstanding issues

Experience with Airbnb and short-term rental management software/PMS platforms is a plus.

Long-Term Growth

We currently operate 10 listings, but we are building the systems and team needed to manage a larger portfolio.

For the right person, this is intended to be a long-term position with room to grow as the business grows. Someone who demonstrates strong judgment, reliability, and operational skills may gradually take responsibility for more properties and higher-level aspects of our short-term rental operations.

How to Apply

Start your application with the words “10 Listings” so we know you read the entire job post.

Then answer the following:

-What Airbnb or short-term rental experience do you have, and approximately how many listings have you managed at one time?
-Which shift are you applying for: 9 AM–5 PM ET or 10 PM–3 AM ET?
-Which Airbnb, PMS, pricing, or property-management tools have you used?
-Describe a situation where you handled a difficult guest or urgent property issue. What happened, and what did you do?
-Have you coordinated cleaners, maintenance workers, laundry services, or other vendors remotely?
-What is your expected hourly or monthly rate?
-Are you currently working for another employer or client? If so, what hours do you work for them?

We are looking for someone dependable who wants to become a trusted part of our operations rather than simply complete individual tasks.