Client Success Manager (CSM) — Whatsapp Check-Ins for Content Coaching Clients

We run a personal branding community and we need a reliable, warm, detail-obsessed Client Success Manager (CSM) to keep our members and clients feeling supported through consistent check-ins. You'll be logged into one of our team accounts and communicating with people on our behalf, following a full SOP and message framework we provide. This is a relationship and consistency role — your job is to make sure no one ever feels forgotten. [FEMALE ONLY + MUST HAVE EXPERIENCE IN THE CONTENT CREATION/PERSONAL BRANDING SPACE ON INSTAGRAM DO NOT APPLY IF NOT]

You must be genuinely fluent in written English. You'll be messaging our clients directly, in our brand's voice, so your writing needs to feel natural, friendly and professional — not templates or robotic.

You will also be working alongside the CEO for operational tasks (PERSONAL VA) refer to section 3

ROLE 1 — CADENCE CHECK-INS (every 3 days):

• At 5:30 am (send message to client) Bali time (GMT+8), log in and go through every client one by one.
• Open each client's Instagram and check their posting cadence — have they posted in the last 1, 2, or 3 days? What does their overall activity look like?
• Send each client a personalised check-in message based on that cadence, using our SOP and message templates:
• Posted recently / on track → positive reinforcement and encouragement.
• Slipping a little (2 days) → a gentle, friendly nudge.
• Gone quiet (3+ days) → a warmer accountability check-in to re-engage them.
• Personalise each message so it feels human and specific — never copy-paste identical text.
• Log who was messaged and their cadence status in our tracker.

ROLE 2 — WEEKLY REVIEW (every 7 days):

• A larger, more personal check-in with every client.
• Ask how everything's been going, how they're feeling about their content, and what they're currently struggling with — so our team can step in and help.
• Log their responses/struggles in the tracker so nothing slips through.

This role is OUTBOUND CHECK-INS ONLY — you send the scheduled messages and log responses. You do not need to resolve deeper client issues yourself; you flag them to us.

Community WhatsApp check-in
Personally from CEO's phones, answering direct WhatsApp community questions
Check-in every 2 days in wins tab in WhatsApp
Doing check-ins in general for community morale and support (SOP PROVIDED)

YOU'RE A GREAT FIT IF YOU:

• female applicant
• Have excellent, natural written English (this is non-negotiable — you're client-facing).
• Have experience in a customer success, client care, account management, or community/DM management role.
• Are extremely reliable and consistent — this job lives or dies on showing up every single day at the same time.
• Are reliably available at 5:30 am Bali time (GMT+8) every day.
• Are organised and comfortable working from a tracker/SOP without being chased.
• Are warm and personable — clients should feel like they're talking to a real, caring human.
• Have a macbook, stable internet, and can work inside Instagram DMs and Google Sheets.

Section 3 - operational VA tasks

• manage WhatsApp organisation
• sending out of client contracts apon onboarding
• weekly/ monthly review of finances
• managing of leads in CRM, weekly clearance (refer to SOP
• booking of trips, tasks and everyday personal manners
• family WhatsApp messaging
• SOP building and creating for clients/business operations

WHAT YOU GET:

• $3–4/hour
• Full SOPs and message frameworks — no guesswork, everything is documented.
• A steady, long-term role with raises for consistent performance.
• Simple, repeatable daily work once you're trained.

HOW TO APPLY: Start your application with the word "CADENCE" so I know you read this. Include: (1) a short note on any customer success / client care / DM management experience you have, (2) two or three sentences written in your own words welcoming a client and checking in on how their week has gone (so I can see your English and tone), and (3) confirmation that you can reliably work at 5:30am Bali time every day.