Bilingual Customer Success Manager (Chinese/English)

We're a high-producing Allstate agency in New York looking for a bilingual Customer Success Manager to support our Chinese-speaking clients. You'll be the first point of contact for these clients and work closely with our in-office licensed staff to get their needs handled quickly and accurately.

What you'll do

• Serve as the main contact for Chinese speaking clients across calls, wechat, and email
• Take in service requests — billing questions, ID cards, policy changes, claims follow-up — and coordinate with our licensed office staff to complete them
• Translate and relay information clearly between clients and our team
• Support the sales team with quote intake, applications, and document collection
• Keep client records and notes accurate and up to date
• Respond to occasional after-hours messages from VIP clients

Requirements

• Fluent in English and Mandarin Chinese — spoken and written, professional level
• Available during Eastern Time business hours
• Willing to monitor and respond to occasional off-hours messages for VIP clients
• Reliable high-speed internet, quiet workspace, and a working headset
• Prior experience in the insurance industry is a huge plus, but not required.

Compensation

$200 USD per week
Long-term, stable role with a growing agency

To apply: Send your resume with title "保险", Include a short voice or video recording introducing yourself in both English and Chinese.