IT SUPPORT

IT SUPPORT SPECIALIST / IT VIRTUAL ASSISTANT

Position Overview

We are looking for a reliable, tech-savvy, and proactive IT Support Specialist / IT Virtual Assistant to support our team with day-to-day technology needs, troubleshooting, system administration, and IT-related tasks.

The ideal candidate is a strong problem solver who can work independently, communicate clearly, and respond quickly to technical issues.

Key Responsibilities

• Provide day-to-day technical support to employees.
• Troubleshoot hardware, software, email , internet, and connectivity issues.
• Set up and configure computers, laptops, printers, and other devices.
• Create, manage, and troubleshoot user accounts and access permissions.
• Assist with Microsoft 365, email , cloud applications, and other business software.
• Support basic network and Wi-Fi troubleshooting.
• Monitor and help maintain company IT systems and equipment.
• Assist with password resets, software installations, updates, and system configuration.
• Help maintain basic IT security practices and user access controls.
• Coordinate with third-party IT vendors and service providers when escalation is required.
• Maintain documentation of IT issues, troubleshooting steps, equipment, and solutions.
• Assist with IT-related administrative tasks and other technical projects as needed.

Qualifications

• Previous experience in **IT Support, Help Desk, IT VA, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows, Microsoft 365, email systems, and common business applications.
• Basic understanding of computer networking, Wi-Fi, and connectivity troubleshooting.
• Strong communication and customer-service skills.
• Organized, dependable, and responsive.
• Able to work independently and manage multiple technical requests.
• Willing to learn new systems and technologies.
• Experience with property management or real estate software is a plus.

Work Setup

On-Site / Remote

Full-time position. Work arrangement may depend on the candidate's experience, responsibilities, and business needs.

What We’re Looking For

We’re looking for someone who doesn't just identify a problem but **takes ownership, finds the solution, and follows through until the issue is resolved.

If you are hands-on, resourceful, tech-savvy, and enjoy helping people with technology, we’d love to hear from you.

How to Apply

Please send your resume/CV and a brief introduction to:

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