Operations Assistant with Voice Support Experience

About Bee Man Dan
Bee Man Dan LLC provides bee and wasp hive removal and swarm collection services in the Houston area. The Company is built around a humane, no-pest ---------- approach: hives are located precisely with thermal imaging before any structure is opened, bees are safely extracted and relocated rather than killed, and every job is backed by a 1-year continued service guarantee. The team is 5-star Google-rated and growing.

Position Overview
Bee Man Dan LLC is seeking an Operations Assistant to support the Operations Manager across day-to-day operations, customer-facing phone support, executive assistance to the CEO, and bookkeeping. This is a hands-on, multi-function role suited to someone who is organized, comfortable on the phone, and able to move between administrative, customer service, and finance tasks in the same day.

Key Responsibilities
Operations Support
•Support the Operations Manager with day-to-day administrative and operational tasks across the Company
•Own and manage the Company's ClickUp workspace — building and organizing tasks, lists, and records, and maintaining overall workspace structure (distinct from the Marketing & Project Coordinator's role of following up on cross-project task status)

Phone Support & Outreach
•Provide phone support during business hours
•Cover weekend phone support when the dedicated phone-support role is on a rest day
•Make outbound calls for customer and community outreach

Executive Assistance
•Serve as executive assistant to the CEO, including mailbox and calendar management
•Help coordinate the CEO's schedule, correspondence, and follow-up items
Bookkeeping
•Maintain day-to-day bookkeeping for the Company using Xero
•Support recordkeeping and reconciliation tasks as needed

Qualifications & Skills
•Working knowledge of ClickUp (workspace administration/management, not just task completion), Xero, QuickBooks, and Google Workspace
•Experience with call taking / phone-based customer support; BPO industry experience preferred
•Highly skilled in task management, mailbox management, and calendar management
•Organized and detail-oriented, able to manage multiple responsibilities across operations, support, and finance
•Clear, professional communication in English, both written and by phone
•Able to work independently on a remote schedule, including weekend coverage as needed

NOTE: Only those with an intro video and resume links will be accommodated.