Virtual Office Assistant – Customer Service & Admin

Virtual Office Assistant – Customer Service & Admin

Full-Time | Monday–Friday | U.S. Eastern Time

My Handyman Orlando is a growing home-service company in Central Florida, USA. We are looking for a reliable, organized, personable Virtual Office Assistant to help manage customer communication and our day-to-day backend office operations.

This is not just a data-entry or phone-answering position. You will play an important role in keeping our office organized and will often be the first person our customers speak with.

We are looking for someone who wants to grow with the company, take ownership of their responsibilities, and become a valuable long-term member of our team.

Schedule & Compensation

• Full-time, Monday–Friday
• 8:00 AM–5:00 PM U.S. Eastern Time
• This is an overnight/night-shift position in the Philippines
• Starting salary: $600 USD per month
• Salary increases are available based on performance, reliability, increased responsibilities, and demonstrated value to the company

Please do not apply if you are not comfortable consistently working U.S. business hours.

Customer Service & Phones

Answering the phone is a major responsibility of this position.

You will:

• Answer incoming customer calls professionally and with a friendly attitude
• Gather information about the customer’s project
• Enter detailed and accurate customer notes
• Respond to customer text messages
• Answer basic questions about our services and process
• Schedule consultations and appointments
• Make outbound follow-up calls when needed
• Follow up with leads and customers who have received estimates
• Make sure customers receive a professional first impression of My Handyman Orlando

Scheduling & Housecall Pro

• Manage appointments and customer information in Housecall Pro
• Create and update customer profiles and jobs
• Keep the company schedule organized
• Document customer notes, photos, addresses, and project information
• Follow up regarding estimates and scheduling
• Help ensure leads and customer requests don’t fall through the cracks

Administrative Responsibilities

• Monitor and organize company email
• Perform data entry and general office tasks
• Maintain organized customer records
• Complete recurring daily and weekly administrative tasks
• Assist the owner with backend office responsibilities
• Help keep the business organized without needing constant supervision

Marketing & Social Media

• Create and schedule Facebook posts
• Post before-and-after project photos
• Help maintain a consistent social-media presence
• Send customer review requests
• Assist with basic marketing and customer-retention activities

What We’re Looking For

• Excellent spoken and written English
• Strong, clear English-speaking voice
• Very comfortable speaking with American customers on the phone
• Friendly, confident, and professional phone presence
• Strong attention to detail
• Reliable and punctual
• Organized and capable of handling multiple responsibilities
• Comfortable learning new software and systems
• Able to work independently
• Willing to ask questions when necessary but capable of solving basic problems on your own
• Previous customer service, receptionist, virtual assistant, or administrative experience preferred
• Home-service or construction experience is a plus, but not required

Technology Requirements

You must have:

• Reliable high-speed internet
• Reliable computer
• Quality headset and microphone
• Quiet, professional environment for customer calls
• Reliable backup plan for internet or power interruptions

How to Apply

Please include the following:

1. A brief introduction about yourself and your previous work experience.
2. Your experience with customer service, administrative work, and answering business phone calls.
3. Any CRM, scheduling, or business software you have previously used.
4. Confirmation that you are comfortable working 8:00 AM–5:00 PM U.S. Eastern Time, Monday–Friday.
5. A 60–90 second voice recording completing the scenario below.

Voice Recording Scenario:

Pretend the phone just rang and you are answering a new customer calling My Handyman Orlando. Introduce yourself, greet the customer professionally, and begin finding out how we can help them.

IMPORTANT: Include the words “Peace of Mind” somewhere in your application so we know you read the entire job posting.

Opportunity for Growth

The starting salary is $600 USD per month, but we are not looking for someone who stays at the starting salary forever.

As you demonstrate reliability, improve your skills, take on additional responsibilities, and create value for the company, there will be opportunities for increased compensation and greater responsibility.

We are looking for someone who wants to become a dependable, long-term part of My Handyman Orlando.