Short-Term Rental Manager VA — Airbnb Experience Required (Full-Time, Weekends Required)

Please read the requirements before applying

We are hiring one full-time Short-Term Rental Manager VA. This is a primary job, not freelance work. If you are juggling other clients or looking for part-time side income, this is not the right fit.

Required schedule (Eastern U.S. time):

Saturday and Sunday — day through evening
Weekday evening shift
30–40 hours per week

Please note: these hours fall during the night in the Philippines (roughly 9:00 PM to 6:00 AM PHT). Please only apply if you are genuinely comfortable working a permanent night schedule. Exact hours will be confirmed with you before you start.

Pay: Competitive, with bonuses and incentives. We give raises over time as you take on more and prove your value. We are looking for someone who wants to grow with us for years, not months.

About us

FunStay Homes is a growing property management company. We manage a portfolio of short-term rentals and we are looking for one sharp, dependable person to run the day-to-day guest experience alongside our local partners on the ground.

Who we are looking for

You are an experienced short-term rental VA who already knows the Airbnb ecosystem inside and out. You can hold several conversations at once, respond fast, and stay calm when a guest is upset at 11 PM.

Strongly preferred: previous experience working at Airbnb, especially as a Case Manager or in a senior support role. If that is your background, please say so clearly at the top of your application — it moves you to the front of the line.

If you have not worked at Airbnb directly, you may still be a strong fit if you have several years of hands-on experience with:

Listing optimization and ranking
Guest conflict resolution and de-escalation
Damage and AirCover claims — filing them, documenting them, and following them through to payout
Review removal policies and how to build a case that actually gets approved
Escalating and working cases with platform support
What you will do
Manage the day-to-day operations of multiple short-term rental properties
Handle all guest communication: inquiries, reservations, check-ins, check-outs, and mid-stay issues
Turn inquiries into bookings — answer questions about the properties and close the guest
Coordinate maintenance requests and flag issues to our local partners quickly
Monitor reviews and guest feedback, and act on it to protect our ratings
File damage claims on Airbnb and other platforms, and see them through
Pursue review removals where the review breaks platform policy
Enter numbers into our financial spreadsheets accurately
Respond to comments, messages, and inquiries promptly and professionally
This role may grow into

We are a small team, so there is room to take on more if you are interested and capable:

Social media — building and running a content strategy across platforms to grow our brand and drive traffic to our website
Sales outreach — outbound calls to introduce our services, qualify leads, identify decision-makers, and set appointments
What we expect from you
Excellent written and spoken English
Fast response times — guests do not wait
Strong organization; you can hold many moving pieces at once without dropping one
A positive, persistent attitude, especially when a case takes three follow-ups to resolve
Reliable internet, a backup connection, and a quiet place to work
Full commitment to this role as your only job
How to apply

Please send your application with:

A short note on your short-term rental experience — which platforms, how many properties, how long
Whether you have worked at Airbnb directly, and in what role
An example of a damage claim or review removal you handled from start to finish, and what the outcome was
Confirmation that you can work the weekend and weekday-evening schedule above

Start your application with the word "FUNSTAY" so we know you read the full post.

We review every application that follows these steps. We look forward to meeting you.