Executive Assistant to CEO, multi-location Spa in USA

Location: Remote www.cloud9.spa
Employment Type: Full-Time
Must be dedicated, cannot accept other side jobs or projects, otherwise, please do not apply.

About Us:
We are a rapidly growing chain of family-friendly spas committed to exceptional client experience, employee development, and operational excellence. As we continue to expand, we are seeking a highly experienced and proactive HR Specialist & Executive Assistant to the CEO to support high-level strategic initiatives and drive team success across our multi-location business.

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Key Responsibilities

HR & Team Development

• Assist the CEO in developing and implementing a manager training program tailored for the spa industry.
• Conduct bi-monthly one-on-one meetings with front desk staff and managers to promote professional growth and address operational concerns.
• Review and enhance career development tracks for receptionists and managers.
• Lead quarterly performance reviews for all front desk staff and managers.
• Collaborate in project performance reviews, including tracking milestones and outcomes.

Strategic Communications & Project Management

• Communicate major project announcements, updates, and evaluations on behalf of the CEO.
• Support project execution and help ensure follow-through and accountability across departments.
• Manage and enhance online reputation by reviewing customer feedback, drafting responses, and proposing service resolutions.

Executive Support

• Manage the CEO’s calendar, travel, and strategic planning needs.
• Conduct business research to support decision-making and strategic initiatives.
• Assist in evaluating completed projects, including effectiveness, team performance, and client impact.
• Provide assistance on special projects and operational improvements across the organization.

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Qualifications

• 5–10 years of HR experience in an American business environment, preferably in multi-location operations.
• Proven experience in developing managers, leading teams, and implementing performance management systems.
• Exceptional written and verbal communication skills; must be articulate, persuasive, and detail-oriented.
• Strong project management and organizational abilities.
• Demonstrated success in managing by objectives and driving results.
• High level of discretion, emotional intelligence, and ability to handle confidential information.
• Background in wellness, hospitality, or service-based industries is a plus.

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What We Offer

• Opportunity to work closely with executive leadership
• Collaborative and mission-driven team environment
• Growth potential in a fast-scaling company

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How to Apply:
Please submit your resume, a brief cover letter, a self intro video, and some project summaries demonstrating your ability to communicate effectively and manage complex initiatives.