Call Dispatch Customer Service UK

What you'll do:

Assign new jobs to the right subcontractors by location, availability and skill
Call, text and message subcontractors to confirm they've accepted each job
Find a replacement quickly when someone cancels or doesn't respond
Send customers booking confirmations, arrival times and updates
Follow up after each job to make sure it's done and the customer is happy
Keep the job schedule and CRM accurate and current
Deal with small problems (late arrivals, reschedules, complaints) and escalate the big ones
Help look for new subcontractors in areas where we don't have enough cover

Requirements:

Excellent written and spoken English
At least 1 year of experience in dispatching, scheduling, customer service or VA work (US clients preferred)
Able to work US business hours (EST/CST)
Stays calm under pressure and can handle several jobs at once
Comfortable using a CRM, Google Sheets, and SMS or calling tools
Stable internet, a quiet workspace and a backup power source
Home-services or field-service experience is a big plus

What we offer:

Long-term, full-time role with a growing company
Training on our systems and processes
Performance bonuses once you're settled in
Room to grow into a team lead as we expand into new states