Customer Service Specialist – E-commerce / Dropshipping

We are looking for an experienced Customer Service Specialist to help manage the daily customer support for our growing e-commerce store in the Polish market.

Your main tasks will include:

Answering customer email s
Checking orders and tracking information in Shopify
Handling delivery issues, returns, refunds and cancellations
Contacting suppliers when there is a problem with an order
Following up on open customer cases until they are fully resolved

You do not need to speak Polish. You will use translation tools to translate customer messages and replies into Polish.

Requirements:

Previous e-commerce/dropshipping customer service experience is required
Shopify experience is required
Experience with tracking, refunds, replacements and supplier communication
Good written English
Reliable, organized and accurate
Proactive and able to solve problems independently

We are looking for someone for a long-term cooperation who can gradually take responsibility for a large part of our daily customer service.

To apply, start your application with the word SHOPIFY and briefly answer:

How much e-commerce customer service experience do you have?
How much experience do you have with Shopify?
Have you worked for a dropshipping store before?
What tasks did you handle?
How many hours per week are you available?