IT Support Specialist/ Systems Tech (Intermediate)

Instructions:

* If you do not complete the instructions your application will not be considered *

1) Please take this survey as part of the application process for this position: ----------
2) Send a message describing your interest in the position
3) Must posses experience with MS 365, intune, purview, and google workspace

Level 2 – IT Support Specialist / Systems Technician (Intermediate) (Onsite BGC preferred - can be hybrid setup)
Primary Focus: Front-line support, quick resolutions, customer service Deeper troubleshooting and ownership of tickets
Typical Responsibilities:

Password resets, account unlocks
Basic troubleshooting (email , printers, connectivity)
Endpoint setup (laptops, desktops, mobile devices)
Ticket intake, triage, and documentation
Active Directory / Azure AD management
Microsoft 365 administration
Troubleshoot networking issues (VPNs, firewalls basics)
Support servers and virtualization environments
Assist with small projects (deployments, migrations)
Skill Level:

• Independent troubleshooting
• Understands systems and dependencies
• Beginning to specialize

Experience:

• 3–5 years (MSP experience highly preferred)